topic Re: US roaming support in Get Support

US roaming support

longder1 — Wed, 01 Feb 2023 02:37:52 GMT

Recently crossed border into states. My old, grandfathered plan gives me 1g per month unlimited calls and texts in states. But it's not working. I cannot choose the T-Mobile network and my settings app seems possessed. Keeps flashing different displays and usually ends up with an option about disabling the sim card. Any help appreciated. Would love to talk to an agent or submit a ticket

Re: US roaming support

Handy1 — Wed, 01 Feb 2023 02:39:34 GMT

@longder1 open ticket

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: US roaming support

hairbag1 — Wed, 01 Feb 2023 02:41:09 GMT

@longder1

check on the details of your plan. I'm not sure if that plan is going to allow calls while in US without the US Roaming add-on.

added

even w/o an add-on, you should still be able to recieve texts...you just won't be able to send texts.

Re: US roaming support

hTideGnow — Wed, 01 Feb 2023 02:40:37 GMT

HI@longder1 which states you are at? Washington state? if so, Washington states does not have great 2G for voice

Not sure if agent will do much since it is not an addon that they can refund you money, but try open ticket with them :

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

US roaming support

longder1 — Wed, 01 Feb 2023 02:41:35 GMT

Further to last post...under Settings, then mobile network, it says public mobile top left and then that the sim card is disabled

Re: US roaming support

Handy1 — Wed, 01 Feb 2023 02:42:30 GMT

@longder1 Here

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-roaming-support/td-p/941914

Re: US roaming support

esjliv — Wed, 01 Feb 2023 02:46:14 GMT

@longder1 -

Just curious if this plan is still able to work (as @hairbag1 alludes to).

But, if services of this plan were changing at any point I was wondering if there was any notifications from public mobile to you regarding your plan and the services it can and cannot provide at any point?

Shop Roaming addons if needed: https://selfserve.publicmobile.ca/en/account/manage/shop/addons

Re: US roaming support

hTideGnow — Wed, 01 Feb 2023 02:46:18 GMT

HI @longder1 if you are in US, you should try to connect to t-mobile

or you meant you are back in Canada and unable to connect to T-Mobile?

Re: US roaming support

longder1 — Wed, 01 Feb 2023 02:47:02 GMT

Have never had to purchase that before. I've been on this very old plan for at least 5 years

Re: US roaming support

longder1 — Wed, 01 Feb 2023 02:48:40 GMT

I can't receive, either

Re: US roaming support

hTideGnow — Wed, 01 Feb 2023 02:50:49 GMT

HI @longder1 are you saying you cannot receive calls in US?

or you cannot receive calls now after you back to Canada?

Re: US roaming support

longder1 — Wed, 01 Feb 2023 02:52:05 GMT

I'm in u.s.

Re: US roaming support

hairbag1 — Wed, 01 Feb 2023 02:53:57 GMT

@longder1

try shutting phone down, then restart.

In setting, manually select T-Mobile as the preferred network.

My experience was that talk, text and data was sorta ok in larger urban areas...but diminished quickly in rural areas of eastern Wa state. Customers report service in non-extistant in Alaska.

Re: US roaming support

hTideGnow — Wed, 01 Feb 2023 02:54:16 GMT

HI @longder1

Are you in Washington state?

Try manual connect and see if you see T-Mobile

if you don't see it, change the network to 2G or GSM if possible, then do a network search again

if you can connect to T-Mobile, and if the T-Mobile 2G network is there, the phone can switch to 2G when you make calls, then calls would go through

Re: US roaming support

longder1 — Wed, 01 Feb 2023 03:03:51 GMT

Neither phone nor text working in u.s.

Re: US roaming support

hTideGnow — Wed, 01 Feb 2023 03:06:06 GMT

HI @longder1 you are not connected to T-Mobile, so, you cannot text or voice

You can try again in another area, maybe you can get T-Mobile there. Or find a T-Mobile shop around, likley there will be T-mobile signal outside its store. 🙂

Re: US roaming support

Handy1 — Wed, 01 Feb 2023 03:09:41 GMT

@hTideGnow @And @longder1 if you get to a T mobile shop depending how long your there for might be easier and more reliable to just get a prepaid sim from TMobile so much uncertainty with US roaming in my opinion

Re: US roaming support

hairbag1 — Wed, 01 Feb 2023 03:11:16 GMT

@longder1

what is your regular plan costs per 30 days ? There was a plan a few years ago that had Unlimited US talk/text/2GB of data for $60. Can you just confirm please. Log in to your account / Plan & Add-ons / Add-on Usage you should see mention of 2GB @ 3G.

Re: US roaming support

softech — Wed, 01 Feb 2023 03:17:00 GMT

@longder1 do you remember were you connecting to T-Mobile or AT&T before?

not sure if it is because AT&T no longer a roaming partner, and you cannot connect to AT&T this time, maybe that's why it is not working now

But generally, you should be able to get T-mobile 4G/LTE network and you should be able to text. For voice, because it needs T-Mobile 2G network, it will be tricker to connect as that is an older and less reliable network

May I know which city and state you are all? or you can check the map here to see T-Mobile's 2G coverage:

https://www.gsma.com/coverage/#466

Check here for more information about the current US roaming situation (great and informative post prepared by @darlicious 😞

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: US roaming support

hTideGnow — Wed, 01 Feb 2023 03:20:32 GMT

hi @Handy1 but in OP case, he has paid for the service already (part of the plan), should try to make it work as much as possible