topic Re: Reactivate in Get Support

Reactivate

aminkhoram — Wed, 01 Feb 2023 03:15:00 GMT

My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?

And What is the cheapest plan to buy in this situation? just to reactive my account for a short time

Re: Reactivate

Handy1 — Wed, 01 Feb 2023 03:17:58 GMT

@aminkhoram $15 plan cheapest plan if you know Pin number to account you can 611 or with voucher no pin needed otherwise log in and change plan and reactivate

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Reactivate

softech — Wed, 01 Feb 2023 03:18:19 GMT

@aminkhoram just login to My Account. You can change plan to $15 if you like

Or generally, if you want to reactivate the same plan, just click on Reactivate my plan and follow the steps :

Re: Reactivate

hTideGnow — Wed, 01 Feb 2023 03:19:49 GMT

HI @aminkhoram is your plan just suspended? As long as suspended the less than 90 days, you can reactivate via My Account login or dial *611 and resume service (with *611, you need your 4 digits PIN)

Re: Reactivate

hairbag1 — Wed, 01 Feb 2023 03:19:49 GMT

@aminkhoram

you can re-activate your old plan using your credit card by dialing 611. You'll need your PM pin number.

Alternative is get payment vouchers at Shell Gas, dial 611 to add them and reactvate.

The $15 plan / 30 day is the cheapest PM offers.

Re: Reactivate

esjliv — Wed, 01 Feb 2023 03:20:50 GMT

@aminkhoram you can't reactivate for less than 30 days as all plans are 30 days.

So, either obtain a voucher or log into self serve to make a payment.

First change your plan to the $15 one, then resume services.

Re: Reactivate

BKNS27 — Wed, 01 Feb 2023 03:26:03 GMT

@aminkhoram

How long was your account suspended?

It sounds like you un-suspend when you need it but if you let it run longer than 90 days…your account will be closed, SIM rendered useless and you lost your number.

Can you please let us know how long was the last time you paid for service?

Re: Reactivate

Chriswilliston0 — Wed, 01 Feb 2023 23:16:55 GMT

In my experience 90 days is the amount of time you have to pay your bill without having issues of it being suspended but new plans the 40 dollar 15 GB data is the best by far!!!