topic Re: cannot make calls in Get Support

cannot make calls

Carrickbraith — Wed, 01 Feb 2023 01:06:24 GMT

I have paid for 'unlimited minutes'. But when I try to make a call, you claim that I have run out of minutes. Fix this please.

Re: cannot make calls

Handy1 — Wed, 01 Feb 2023 01:07:25 GMT

@Carrickbraith Did you just port number over ? Are you trying a 1 in front of the contact ? And did you try rebooting the device ?

Re: cannot make calls

HALIMACS — Wed, 01 Feb 2023 01:08:32 GMT

@Carrickbraith

Try to reboot your device and reset network connections.

Also, check your self-serve site to confirm the plan details. Let us know what is displayed.

Before logging in, do so in Private or Incognito mode to ensure no caching issues with the site.

Re: cannot make calls

Carrickbraith — Wed, 01 Feb 2023 01:08:20 GMT

Thanks for this.

No, new number. I'll check the '1'. But have tried rebooting...

Re: cannot make calls

Carrickbraith — Wed, 01 Feb 2023 01:09:19 GMT

Oh Jeebus: it was missing the '1'.

Thanks!

Re: cannot make calls

Handy1 — Wed, 01 Feb 2023 01:10:14 GMT

@Carrickbraith If it’s a new number and you just activated it and the 1 in front of contact doesn’t work it could be a provision issue with SIM card , in which case you need support to open ticket

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Re: cannot make calls

Carrickbraith — Wed, 01 Feb 2023 01:10:57 GMT

Oh but wait: when I add a '1' before the number, and try to text that number, the text still won't go through.

Re: cannot make calls

Handy1 — Wed, 01 Feb 2023 01:11:05 GMT

@Carrickbraith No worries it happens

Re: cannot make calls

Carrickbraith — Wed, 01 Feb 2023 01:13:03 GMT

Account says I have:

Unlimited International Text

Usage history records all the texts as having been sent, but they are not being received by the recipient.

Re: cannot make calls

Handy1 — Wed, 01 Feb 2023 01:14:37 GMT

@Carrickbraith So you can call out ? Can you receive call and text .. just not text out … maybe try resetting network settings and or try SIM card in another phone if you have one to see if services work properly and finally try to reseat SIM card tray no lifting or rising just flush and pushed in all the way

Re: cannot make calls

HALIMACS — Wed, 01 Feb 2023 01:15:33 GMT

@Carrickbraith

All in-market plans have unlimited international texting.

I was moreso referring to WHICH plan you are on - to ensure the unlimited calling and all.

In any case, seems you're in good hands with @Handy1 so I'll leave you at it.

Re: cannot make calls

Carrickbraith — Wed, 01 Feb 2023 01:16:19 GMT

Will try.

I can call out. Will try to see if I can receive a call and text.

Re: cannot make calls

Handy1 — Wed, 01 Feb 2023 02:21:33 GMT

@Carrickbraith I’m guessing no news is good news and things are as working as they should now .