topic Re: Visa payment in Get Support

Visa payment

Michelle36 — Tue, 31 Jan 2023 23:42:58 GMT

My monthly plan of $35.99 is taken from debit account automatically and I see a charge on my Visa for $45.20 this month as well. Why?

Re: Visa payment

Handy1 — Tue, 31 Jan 2023 23:44:39 GMT

@Michelle36 Is one charge pending and the other not chances are the pending charge will drop off

Re: Visa payment

Handy1 — Tue, 31 Jan 2023 23:46:29 GMT

@Michelle36 Also check self serve see if you have a credit in available fund for the difference

Re: Visa payment

Michelle36 — Tue, 31 Jan 2023 23:48:18 GMT

No this Visa charge is separate from my monthly billing which is automatically debited from my account

Re: Visa payment

softech — Tue, 31 Jan 2023 23:48:59 GMT

@Michelle36 you meant from different cards? It won't. PM system can only store one card a time, unless you have made a change t he card on file earlier

What is the merchant name on those transactions? do you have another family member using PM or Telus or Koodo? do you have other services with Telus or Koodo? I don't think both charges come from the same PM account

Re: Visa payment

Handy1 — Tue, 31 Jan 2023 23:50:04 GMT

@Michelle36 You may want check with support what’s going on then

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Re: Visa payment

softech — Tue, 31 Jan 2023 23:52:31 GMT

@Michelle36 you can certainly open ticket with PM and check, but I think you should confirm if they are both coming from PM first.

Both transactions use Public Mobile as the merchant name?

Re: Visa payment

HALIMACS — Tue, 31 Jan 2023 23:55:28 GMT

Is it possible you may have performed a plan change midcycle, or, did someone reply “yes” to a promotional offer a few weeks ago to upgrade the plan?

There was a $40 (+ tax) offering which only required to reply yes, and it would occur on the next renewal.

To confirm, @Michelle36 , log onto your self -serve and look at your plan details.

Re: Visa payment

hairbag1 — Tue, 31 Jan 2023 23:55:07 GMT

@Michelle36

did you used to have an account with Koodo or Telus ? If so, did you cancel autopay there before you came to PM ?

Re: Visa payment

Handy1 — Tue, 31 Jan 2023 23:56:06 GMT

@HALIMACS Good point @Michelle36 check see if you have same plan you think you should have

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Visa payment

esjliv — Wed, 01 Feb 2023 00:01:05 GMT

@Michelle36 - you have two payment cards with charges on them, but only one public mobile account, is that correct?

Are you sure your Visa was not given at one point for an activation or used to pay another public mobile account? I cannot see how else public mobile could have your Visa information otherwise.

Re: Visa payment

Michelle36 — Wed, 01 Feb 2023 00:02:27 GMT

No its just me on the account. I have only given my debit account and not Visa that's why I'm confused

Re: Visa payment

softech — Wed, 01 Feb 2023 00:03:47 GMT

@Michelle36 check the merchant's name on the account.amd let us know

Re: Visa payment

softech — Wed, 01 Feb 2023 00:10:12 GMT

@Michelle36 any chance you or your family use your card to buy a simple shell phone for $39+tax??

https://www.publicmobile.ca/en/on/phone-section/zte-cymbal-2

Re: Visa payment

Michelle36 — Wed, 01 Feb 2023 00:12:42 GMT

Re: Visa payment

Michelle36 — Wed, 01 Feb 2023 00:13:09 GMT

It is Public Mobile

Re: Visa payment

softech — Wed, 01 Feb 2023 00:14:55 GMT

@Michelle36 I am a bit worry someone used your card. PM system cannot store 2 cards and won't be charging you from 2 different cards

Please open ticket with PM support, provide them screenshots from the debit and credit cards and have them further investigate

Re: Visa payment

Handy1 — Wed, 01 Feb 2023 00:17:41 GMT

@Michelle36 Is your plan still the same as you thought it was , is it possible you changed plans in the middle of you current cycle as @HALIMACS wondered

Re: Visa payment

computergeek541 — Wed, 01 Feb 2023 06:08:05 GMT