topic Re: mobile network not available in Get Support

mobile network not available

xiaoyiwang2018 — Tue, 31 Jan 2023 22:34:37 GMT

my phone stop working today and I can't make any outgoing calls or receive incoming calls. when I made the call, "mobile network not available" is shown on the screen. I have google pixel phone.

my daughter also has pixel phone on public mobile. so I switched her SIM card to my phone and it works, and my SIM card does not on her phone.

I checked my account status and it is Active, without any issue.

looks like a SIM card issue? Any suggestion?

Thanks

Re: mobile network not available

HALIMACS — Tue, 31 Jan 2023 22:39:41 GMT

Try your sim card in her device and see if it works? (Edit: excellent, you've already done the preceeding 😉)

Also what do you hear when you dial 611 with your sim card in a device?

It will tell you the status of the account that way. What you're viewing on the self-serve page may be outdated and cached information.

Re: mobile network not available

softech — Tue, 31 Jan 2023 22:37:40 GMT

@xiaoyiwang2018 since you checked your sim card on another phone and still cannot connect, look like Sim or account issue. Please open ticket with PM support and have them confirm

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: mobile network not available

darlicious — Tue, 31 Jan 2023 22:43:07 GMT

@xiaoyiwang2018

Is it only your calling features affected or all of your services? Texts? Data?

Re: mobile network not available

Oval — Tue, 31 Jan 2023 22:55:46 GMT

Are you in Renfrew County? My family is having the same issue.

Re: mobile network not available

xiaoyiwang2018 — Tue, 31 Jan 2023 23:10:51 GMT

everything does not work 😞

Re: mobile network not available

xiaoyiwang2018 — Tue, 31 Jan 2023 23:11:31 GMT

hi I live in Markham. thanks

Re: mobile network not available

xiaoyiwang2018 — Tue, 31 Jan 2023 23:13:53 GMT

hi, I tried 611 and I am getting the same error "mobile network not available". thanks

Re: mobile network not available

hTideGnow — Tue, 31 Jan 2023 23:15:56 GMT

Hi @xiaoyiwang2018 sim card rarely have problem, I think it is account problem. Please open ticket with CS agent for them to check

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: mobile network not available

xiaoyiwang2018 — Tue, 31 Jan 2023 23:23:22 GMT

thanks and just sent out a request.

Re: mobile network not available

darlicious — Wed, 01 Feb 2023 00:04:43 GMT

@Oval

Exactly the same or similar? Everyone in your family? Have you checked for a network issue in your area?

Re: mobile network not available

xiaoyiwang2018 — Wed, 01 Feb 2023 00:10:54 GMT

Only my phone. Others are all good and all on public mobile network. Thanks