topic Network outage on eastern Ontario? in Get Support

Network outage on eastern Ontario?

Oval — Wed, 01 Feb 2023 06:08:23 GMT

All of us in the household have no network available. I've confirmed we're paid up. Does anyone here have any insights? We're in Renfrew County.

Thanks!

softech — Tue, 31 Jan 2023 22:35:57 GMT

no official announcement from Telus

where Ontario you are at? any of your Telus/Koodo/bell friends have problem?

Oval — Tue, 31 Jan 2023 22:38:48 GMT

Good idea to reach out to Telus folk. Though I'd normally text them, heh.

We're near Pembroke/Petawawa.

softech — Tue, 31 Jan 2023 22:42:16 GMT

@Oval try reboot phone and reseat sim card

also try to change preferred network to 3G only and see if it connects

of course, you can open ticket with PM support and have them check and outage report

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Oval — Tue, 31 Jan 2023 22:50:39 GMT

We all rebooted. I doubt all three of our sim cards need reseating. I'll probably raise a ticket.

Cheers

Oval — Tue, 31 Jan 2023 23:22:40 GMT

I submitted a ticket, but we're back up now. Thanks all.

softech — Tue, 31 Jan 2023 23:23:40 GMT

@Oval all good 🙂