topic Re: USA itinerary in Get Support

USA itinerary

karineduck — Tue, 31 Jan 2023 16:59:27 GMT

Hi, I added USA talk and text and it worked yesterday but stopped working today. When I try to call or text it says I need to add those options. Could you help please? Thank you

Re: USA itinerary

Handy1 — Tue, 31 Jan 2023 17:00:43 GMT

@karineduck Make sure your network set to T mobile and reboot phone

Re: USA itinerary

softech — Tue, 31 Jan 2023 17:00:54 GMT

@karineduck are you in a different area from yesterday?

Try to reboot your phone once. Mak sure T-Mobile is connected

Re: USA itinerary

esjliv — Tue, 31 Jan 2023 17:03:43 GMT

@karineduck - if you purchased the same roaming addon too soon (before the full 15 days is up) then your account could have a service conflict.

If this is the case ask an agent (CSA) to fix this for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: USA itinerary

HALIMACS — Tue, 31 Jan 2023 17:03:49 GMT

is it possible you have reached its expiry as they are 15 days now, so if it was 15 days since you originally purchased it, that could be the reason