topic Re: SIM card not received it has been more than 10 business days in Get Support

SIM card not received it has been more than 10 business days

LakshyBhat — Tue, 31 Jan 2023 03:45:01 GMT

I haven't received my SIM card it has been more than 10 business days

Re: SIM card not received it has been more than 10 business days

Handy1 — Tue, 31 Jan 2023 03:46:21 GMT

@LakshyBhat Can take 3 days to 3 a weeks to arrive . If you need one sooner try Koodo Telus store otherwise ask support for a update

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: SIM card not received it has been more than 10 business days

LoveNature — Tue, 31 Jan 2023 03:47:36 GMT

Hi @LakshyBhat

send a private message to CS_Agent with order #.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card not received it has been more than 10 business days

Ddick — Tue, 31 Jan 2023 03:47:38 GMT

@LakshyBhat Contact CS agent

Re: SIM card not received it has been more than 10 business days

hairbag1 — Tue, 31 Jan 2023 03:59:56 GMT

@LakshyBhat

if you're near the GTA, these guys have pick-up at store options.

Their PM sim is only $5 with free shipping.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

added..

others have ordered PM sim from PM and it takes anywhere from 2 days to 4 weeks to deliver.

Re: SIM card not received it has been more than 10 business days

CountyDownIeUk — Tue, 31 Jan 2023 05:11:30 GMT

@LakshyBhat

If you count, excluding your order date, to 11 business days (excluding Sat and Sun) then use the chat bot. It will lead you to fill in a form. Then a CSA will verify your order date + 1 to today and if over 10 days they will give you 2 options.

1. Reorder to have them mailed to you.

2. Go buy your own, activate it, advise them of the activation and situation, then they will credit your account by $10.

CONS

Option 1....another wait.

Option 2....only covers 1 SIM. And must activate it. No good if you need for another reason.

When you tap Sim did not arrive...the form to fill in will appear.

Re: SIM card not received it has been more than 10 business days

Liam7 — Tue, 31 Jan 2023 05:46:10 GMT

Me either would if been faster to get at a store and it said 2 business days and now find out it's non refundable and never said that when I ordered it