topic Re: Account disabled. Logged in more than 3 months ago. in Get Support

Deleted. This has Already been resolved.

Raymondtsang555 — Tue, 31 Jan 2023 17:31:27 GMT

Deleted. Already resolved. This has Already been resolved.

Re: Account disabled. Logged in more than 3 months ago.

Handy1 — Tue, 31 Jan 2023 04:56:35 GMT

@Raymondtsang555 If it’s been more than 90 days the accounts closed and you would need to start a new account . Try 18554PUBLIC and see if it can find your account .. by then entering your phone number you will at least know it it’s just suspended or closed

Re: Account disabled. Logged in more than 3 months ago.

LoveNature — Tue, 31 Jan 2023 04:56:28 GMT

Hi @Raymondtsang555

if you didn't make any payment for 3 months your account is deleted from system..

but you can send a private message to CS_Agent ask them to found your phone number if you want back or start new account with new SIM card new plan.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account disabled. Logged in more than 3 months ago.

Handy1 — Tue, 31 Jan 2023 05:02:45 GMT

@LoveNature There’s no guarantee for op to Get number back if account is closed and if it was ported from say bell .. once closed that number would go back to bells pool of numbers

edit but if it originated from the Telus family of service there’s a better chance of such .. call number first @Raymondtsang555 find out if it’s just suspended if so then you just need to reactivate plan and your number safe if closed over 90 days new account will be needed .. let us know what you find out and we can advise from there

Re: Account disabled. Logged in more than 3 months ago.

Raymondtsang555 — Tue, 31 Jan 2023 05:00:19 GMT

Okay nvm, ended up logging in. The site was just super glitchy. Tried another link and I was able to login.

Re: Account disabled. Logged in more than 3 months ago.

DDM69 — Tue, 31 Jan 2023 05:03:22 GMT

Thank you to everyone that offered some help to resolve this issue...

Re: Account disabled. Logged in more than 3 months ago.

computergeek541 — Tue, 31 Jan 2023 05:03:39 GMT

@LoveNature wrote:
Hi @Raymondtsang555
if you didn't make any payment for 3 months your account is deleted from system..

but you can send a private message to CS_Agent ask them to found your phone number if you want back or start new account with new SIM card new plan.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I see customer support agents as unlikely to do that. Otherwise, this would be a way for customers to get a number back after assigning a number a new number to an account and then porting the number out or giving/selling the account to someone else and then trying to get the original number back. Altthough that's probably not the situation here, the scenario above is something that is against company policy for a customer suport agent to help with.

Re: Account disabled. Logged in more than 3 months ago.

LoveNature — Tue, 31 Jan 2023 05:05:51 GMT

Hi @Handy1

if is available in system they CSA, can get back with new activation account with new SIM card and new plan.

originally from where your number is taken @Raymondtsang555 you need to contact them to check is available or maybe someone else is taken, but try to make a call to your number see in service or no.

if not want your old number back, that fine, start new Activate Your SIM Card Online | Public Mobile

but you need new SIM,

Re: Account disabled. Logged in more than 3 months ago.

computergeek541 — Tue, 31 Jan 2023 05:08:30 GMT

@LoveNature wrote:
Hi @Handy1
if is available in system they CSA, can get back with new activation account with new SIM card and new plan.

For the reason I have stated earlier, this is something that a customer support agent would be very hesittant to do. It's not a matter of if they can do it, but rather if they are allowed to do it.

Re: Account disabled. Logged in more than 3 months ago.

BKNS27 — Tue, 31 Jan 2023 05:33:48 GMT

@Raymondtsang555

Good thing you are on AutoPay!

Next time clear the cache, cookies and go incognito on your browser on a laptop or PC.

Re: Account disabled. Logged in more than 3 months ago.

computergeek541 — Tue, 31 Jan 2023 17:07:43 GMT