topic Re: Phone plan not working in Get Support

Phone plan not working

Timtrenholm91 — Mon, 30 Jan 2023 23:29:41 GMT

Changed my phone plan added money to my account unlimited Canada wide call text and 3gb of date included in the plan but when I try to use my phone for a phone call it says I’ve used all of my minutes

Re: Phone plan not working

Handy1 — Mon, 30 Jan 2023 23:30:53 GMT

@Timtrenholm91

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Phone plan not working

LoveNature — Mon, 30 Jan 2023 23:30:59 GMT

Hi @Timtrenholm91

try to reboot device.

Re: Phone plan not working

esjliv — Mon, 30 Jan 2023 23:34:47 GMT

@Timtrenholm91 - if you have an unlimited calling plan and you are receiving that used all your minutes message, restart your phone, or toggle into airplane mode and then back again.

I would also suggest to perform a reset of our device's network settings.

These messages have happened to others with unlimited calling before too. They will eventually go away; I am guessing this is a pretty new activation?

Edit, You could also try adding a '1' in front of the 10 digit number to see if that helps.

If the call goes through just ignore the message. The account should right side itself soon.

Re: Phone plan not working

Timtrenholm91 — Mon, 30 Jan 2023 23:36:44 GMT

No I’ve had it for quite a while just decided to change my plan as I was paying 50 dollars and not using all of the data I was paying for

Re: Phone plan not working

HALIMACS — Mon, 30 Jan 2023 23:38:15 GMT

@Timtrenholm91

If the messaging precedes a phone call, what happens if you just wait several seconds.. does the call eventually ring through and connect?

Re: Phone plan not working

Timtrenholm91 — Mon, 30 Jan 2023 23:46:16 GMT

No it does nothing but give that message I’ve tried airplane mode I’ve tried resetting my phone multiple times and nothings working

Re: Phone plan not working

Timtrenholm91 — Mon, 30 Jan 2023 23:48:07 GMT

It just ends the call when I try letting it go all the way through

Re: Phone plan not working

Handy1 — Mon, 30 Jan 2023 23:51:47 GMT

@Timtrenholm91 Maybe reach out to support

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Phone plan not working

computergeek541 — Tue, 31 Jan 2023 05:41:30 GMT

@Handy1 wrote:
@Timtrenholm91 Maybe reach out to support
while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

To contact customer support agents, members need to be using the chatbot to open tickets.