topic Re: Need to Activate PM SIM card on existing PM # in Get Support

Need to Activate PM SIM card on existing PM #

Nadia321 — Tue, 31 Jan 2023 05:30:58 GMT

The porting has been manually done by Porting assistance. However, am still not registered on network. Have PM SIM card # for PM tel #

Re: Need to Activate PM SIM card on existing PM #

Handy1 — Mon, 30 Jan 2023 23:47:55 GMT

@Nadia321 You want to SIM card swap don’t activate and do this in computer only

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Need to Activate PM SIM card on existing PM #

Handy1 — Mon, 30 Jan 2023 23:50:20 GMT

@Nadia321 Or you can get support help with this also

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Need to Activate PM SIM card on existing PM #

HALIMACS — Mon, 30 Jan 2023 23:54:28 GMT

@Nadia321 wrote:
The porting has been manually done by Porting assistance. However, am still not registered on network. Have PM SIM card # for PM tel #

If I understand you @Nadia321 , you cannot activate a SIM card on an existing PM account.

Can you clarify what you're doing? What you've done? And what you're wanting to do?

Re: Need to Activate PM SIM card on existing PM #

softech — Mon, 30 Jan 2023 23:55:26 GMT

@Nadia321 if you still cannot connect to PM network, it is a sim card provisioning problem. Please open ticket with PM support, it is an easy fix and they can resolve the issue:

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Need to Activate PM SIM card on existing PM #

Meow — Mon, 30 Jan 2023 23:58:14 GMT

On Existing account you can only SWAP SIM, you cannot activate another one.

And porting could not be done without active account and activated SIM, so your statement is a little bit confusing.

Re: Need to Activate PM SIM card on existing PM #

BKNS27 — Tue, 31 Jan 2023 01:53:24 GMT

@Nadia321

If you have nonpayment for longer than 90 days, you can’t reactivate the old SIM and the old number is lost.

Can we get more detail of what you are requesting?