topic Re: Sms alerts in Get Support

Sms alerts

Wishart — Mon, 30 Jan 2023 23:33:34 GMT

My data/phone cycle just was renewed today i am on a 3 gig data plan, After about 20 mins of use i received a 75% data usage alert- i then checked my account and it said I had used .71% of 3 gigs and 2.29 gigs remained can this alert inconvenience be accounted for

Re: Sms alerts

Handy1 — Mon, 30 Jan 2023 23:34:23 GMT

@Wishart

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Sms alerts

LoveNature — Mon, 30 Jan 2023 23:38:09 GMT

Hi @Wishart

turn off your all app background data.

Re: Sms alerts

Wishart — Mon, 30 Jan 2023 23:39:41 GMT

But what is used as the sms trigger when the cycle had just been restarted

Re: Sms alerts

Handy1 — Mon, 30 Jan 2023 23:41:43 GMT

@Wishart You could be seeing old cached info why I say to refresh like in the pic to get true usage

this text could just be in annoyance and not accurate

Re: Sms alerts

HALIMACS — Mon, 30 Jan 2023 23:41:27 GMT

@Wishart

Could mean one of a couple of things.

Generally, those SMS notification of data remaining are not accurate, especially when one may have bonus or added data on their account.

Always rely on the self-serve landing page usage details.

Also, do you happen to have a data limiter set on your device which might notify you in advance of reaching a certain limit?

Re: Sms alerts

esjliv — Mon, 30 Jan 2023 23:42:19 GMT

@Wishart -

That 75% data usage alert, was it from your phone itself or a text from 611/Public Mobile.

Your plan may still be going through the renewal process today if today is your renewal day. Once complete your data should replenish, and that text (if from 611) may have been an erroneous one.

Check using @Handy1 's suggestions to see the latest info. on your My Account.