topic Re: Signal reception. in Get Support

Signal reception.

Apain — Tue, 04 Jan 2022 19:58:46 GMT

Wondering how my phone has gone to 3-4 bars to a constant 0-1 bars

Re: Signal reception.

BrrMcGrr — Mon, 08 Aug 2016 19:31:00 GMT

@Apain,

What model phone do you have?

Thank you

Re: Signal reception.

William — Mon, 08 Aug 2016 19:46:27 GMT

its happen on blackberry. but doesnt affect anything

Re: Signal reception.

Apain — Mon, 08 Aug 2016 20:09:57 GMT

I have the Samsung S5. I live in a fairly rural area but recently I'm getting almost nothing at home. Dropped calls and dead air at home. Very frustrating

Re: Signal reception.

NDesai — Mon, 08 Aug 2016 20:14:07 GMT

@Apain wrote:
I have the Samsung S5. I live in a fairly rural area but recently I'm getting almost nothing at home. Dropped calls and dead air at home. Very frustrating

If you have another phone, is it the same result?

Re: Signal reception.

srlawren — Mon, 08 Aug 2016 20:20:53 GMT

Bars are not an exact sciene. Are you still getting usable and reliabile service even when you see fewer bars? If so, I certianly wouldn't panic. If you are having service issues (making/receiving calls, texts, data), then have you changed anything recently? Installed a new/different case on the phone? New/updated apps or OS? Also, have you rebooted the phone recently? This can solve a lot of "weird" issues.

Re: Signal reception.

Apain — Mon, 08 Aug 2016 20:27:03 GMT

Nothing has changed. Same everything. Service is intermittent. 0 reception in my kitchen and living room. I feel I need to go outside to talk or text on my phone

Re: Signal reception.

sley — Mon, 08 Aug 2016 20:59:47 GMT

I would suggest popping the sim card into another phone. Maybe ask a family member if you can borrow a phone to try. You need to narrow down whether there's been a network change in your area or whether it's your phone. Alternatively if someone has Telus or Bell you can see if they're getting reception in the same areas.

Re: Signal reception.

srlawren — Mon, 08 Aug 2016 21:27:56 GMT

@Shazia_K are you able to connect with @Apain to see if there are any known service outages in his or her area?

@Apain how long ago did this start? Did you try the restart? Do you have any other phones you could try your PM SIM card in to help narrow it down, as suggested?

Re: Signal reception.

neo911 — Mon, 08 Aug 2016 21:37:42 GMT

Just wanted to share my experience with regards to the signal bars on the phone network.

Earlier I was with Wind and although there were 5 bars/dots for signal strength on my iphone at home, they didnt mean much.

Now after porting to PM I have around 3-4 bars/dots on my iphone but the call quality and data quality is much better. I constantly get LTE network data speed even with these 3-4 bars inside my house.

You could also check www.canadianoutages.com to see if there are any specific outages. Again I came across this site earlier and do not know whether it is accurate or not.

Hoping your problem is resolved asap !

Re: Signal reception.

Shazia_K — Mon, 08 Aug 2016 21:40:51 GMT

@Apain,

Currently, we do not have any known issue in your area.

Are you able to try out your SIM card in another unlocked phone?

Thanks,

Shazia

Re: Signal reception.

UncleBill — Tue, 09 Aug 2016 17:08:20 GMT

Hi @Apain,

Hope your issue has been resolved by now. if you still experiencing the reception problem, trying the SIM card on another phone is a good way to investigate the problem.

In case you don't have access to another phone at this moment, you can try to limit your connection to 3G only. I'm not familiar with blackberry and don't know how to do it. On some android phone, you can limit your connection to 3G only. Since you mentioned you lived in a fairly rural area, the issue may related to the strength of the LTE signal. 3G normally has better reception compare to LTE.

I think it doesn't hurt to try.

Good luck.

Re: Signal reception.

srlawren — Tue, 09 Aug 2016 18:32:04 GMT

@Apain further to @UncleBill's suggestion, I found some possibly helpful BB10 instructions for setting preferred network type: http://www.verizonwireless.com/support/knowledge-base-72415/

If you see those options, you'd want to pick UMTS/GSM, but PM may show different options than Verizon does. If you find a 2G/3G or 3G only, try those.

Re: Signal reception.

UncleBill — Tue, 09 Aug 2016 22:07:08 GMT

Hi I'm sorry for my last misleading post. I don't know why I think you have a blackberry. Now I know you have a Samsung S5.

For S5, settings>more networks>mobile networks>network mode.

Select WCDMA only.

Give it a try if you have a chance.
Good luck.