topic Re: Trouble with payment in Get Support

Trouble with payment

Marzieh6150 — Mon, 30 Jan 2023 22:55:43 GMT

I just ordered a phone and a sim card. was charged $435.68 but the payment page said card declined. Never received an email with an order number or a tracking number. Can't get a hold of a representative because they need to verify me with a sim number that I don't have!!!

How do I get help with this?

Re: Trouble with payment

Handy1 — Mon, 30 Jan 2023 22:57:21 GMT

@Marzieh6150 open ticket

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Trouble with payment

LoveNature — Mon, 30 Jan 2023 22:59:07 GMT

Hi @Marzieh6150

send a private message to CS_Agent, with order #.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble with payment

Meow — Mon, 30 Jan 2023 23:00:48 GMT

Contact agent for assistance. They never asked me for SIM card number. They will ask you some personal data, though.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Trouble with payment

HALIMACS — Mon, 30 Jan 2023 23:06:04 GMT

@Marzieh6150

The support agents will work this out.

For your peace of mind, the payment on your credit card is likely a pending or unauthorized charge and will likely drop off if the payment was, in fact, declined.

Re: Trouble with payment

hTideGnow — Mon, 30 Jan 2023 23:16:41 GMT

Hi @Marzieh6150 important thing is to check credit card. If the change didn't go through, PM won't send you the phone

of course, you can open ticket with PM CS agent to verify

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437