topic Re: Inbound calls in Get Support

Inbound calls

gbranscombe23 — Mon, 30 Jan 2023 21:12:40 GMT

I am in USA and have roaming for 15 days. I can send texts and make calls but the inbound calls are going straight to VM. Origination of the call does not make a difference. They all go to VM.

Re: Inbound calls

Handy1 — Mon, 30 Jan 2023 21:15:23 GMT

@gbranscombe23 Try manually connecting to T mobile and reboot phone

Re: Inbound calls

Handy1 — Mon, 30 Jan 2023 21:18:40 GMT

@gbranscombe23 Are you around the 10 day mark of your 15 day add on if so you may need support as there been issues with service cutting out on the 10 day

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Inbound calls

esjliv — Mon, 30 Jan 2023 21:19:47 GMT

@gbranscombe23 - outgoing calls are okay, only issue with incoming?

Try toggling into and out of airplane mode.

Perhaps you could also try a reset of your network settings on your device.

Re: Inbound calls

gbranscombe23 — Mon, 30 Jan 2023 21:28:14 GMT

I am on day 8 but thaks

Re: Inbound calls

gbranscombe23 — Mon, 30 Jan 2023 21:28:32 GMT

I will try that

Re: Inbound calls

hTideGnow — Mon, 30 Jan 2023 21:31:02 GMT

Hi @gbranscombe23 was it, inboind calls, working first couple days? did you go to different city or different area of the city? Make sure you see it connects to TMOBILE network

and whwre in US you are now? some places has even weaker 2G Neteork

Re: Inbound calls

gbranscombe23 — Mon, 30 Jan 2023 21:39:11 GMT

I am in Florida getting 5 bars at 4g.

Re: Inbound calls

hTideGnow — Mon, 30 Jan 2023 21:42:40 GMT

Hi @gbranscombe23 oh, you can make calls at least. Some can't even do that in some part of Florida

you can try to open the ticket with PM agent and ask for partial refund as only part of the roaming works

you have data? you can get TextNow, VoIP app, and give the number for ppl to call you with that TextNow number. It will work with Mobile data or Wifi