topic Re: My in coming calls are not working in Get Support

My in coming calls are not working

jeep1 — Tue, 31 Jan 2023 05:53:38 GMT

My incoming calls are not working , they just go to answering service therefor the texts do not work either!

Please fix/reset!

The phone is working well other wise

I am told that you have to reset/re boot ect

Re: My in coming calls are not working

Handy1 — Mon, 30 Jan 2023 20:47:35 GMT

@jeep1 Did you just port your number to public mobile or activate SIM card

Re: My in coming calls are not working

jeep1 — Mon, 30 Jan 2023 20:49:57 GMT

everthing else is fine with the phone

Re: My in coming calls are not working

Handy1 — Mon, 30 Jan 2023 20:53:01 GMT

@jeep1 Maybe try taking SIM card out and reseat it in tray ,, also are you able to try SIM card on another phone to see if everything works as it should … and reboot phone

Re: My in coming calls are not working

hTideGnow — Mon, 30 Jan 2023 20:56:36 GMT

@jeep1 what are everything else?

you ported in the number just now? could be stuck port

There is a team you can talk and get a confirmation if porting completed, I will message you the number. Please check Community inbox

Re: My in coming calls are not working

Tamatheson — Mon, 30 Jan 2023 21:12:58 GMT

I called and it fixed my issue that I was having similar to you

Re: My in coming calls are not working

Handy1 — Mon, 30 Jan 2023 21:14:36 GMT

@Tamatheson Please edit that number out we not supposed to post it publicly just private message

edit last post with number the arrow by time stamp tap it and edit

Re: My in coming calls are not working

esjliv — Mon, 30 Jan 2023 21:16:47 GMT

@hTideGnow @Tamatheson I believe OP answered they did not port their number over.

@jeep1 - could be network related.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that improves services.

edit, perhaps also try :

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

If the issue persists after trying suggestions and trying the SIM Card into another phone (as @Handy1 suggests to try) then contact CSA to check the network or your account and explain what you are experiencing.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My in coming calls are not working

hTideGnow — Mon, 30 Jan 2023 21:20:54 GMT

sorry @esjliv missed..

Re: My in coming calls are not working

esjliv — Mon, 30 Jan 2023 21:25:34 GMT

@hTideGnow wrote:
sorry @esjliv missed..

No prob @hTideGnow 👍.

Many incoming call issue posts this afternoon? Strange. Porting and non-porting ones, so should be different issues. Odd still.