Incoming call issue

Tamatheson — Mon, 30 Jan 2023 20:48:47 GMT

I switched from Rogers to public mobile and it says my account is active with my phone number but I can’t receive calls. I have troubleshooted all I can. Any suggestions?

Re: Incoming call issue

Handy1 — Mon, 30 Jan 2023 20:49:50 GMT

@Tamatheson Did you reply yes to confirmation text within the 90 min window or miss it I’ll send you port team number

Re: Incoming call issue

esjliv — Mon, 30 Jan 2023 20:52:10 GMT

@Tamatheson - did you respond with 90 minutes of activating your public mobile SIM Card with your Rogers SIM Card in your phone to approve the SMS text?

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

~~Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.~~

edit, above and striked out, as @Handy1 sent you the number, so I will not.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Incoming call issue

hTideGnow — Mon, 30 Jan 2023 20:54:10 GMT

hi @Tamatheson sound like it is a stuck port. There is a team you can talk and get a confirmation if porting completed, I will message you the number. Please check Community inbox

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Incoming call issue

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