topic Re: Regarding payment in Get Support

Regarding payment

LucioMelo-1155 — Mon, 30 Jan 2023 20:13:06 GMT

We don’t have an account number to make a payment on phone number 647-xxxxxxx
the guy home isn’t working and the ability to reach someone at public mobile has be -

well…insanely ridiculous.

Re: Regarding payment

Handy1 — Mon, 30 Jan 2023 19:58:12 GMT

@LucioMelo-1155 This is public forum edit phone number

Re: Regarding payment

Handy1 — Mon, 30 Jan 2023 20:00:18 GMT

@LucioMelo-1155 You don’t need account number just sign into self serve with email and password you used to activate SIM card , you can also 611 if you know the PIN number and a voucher no pin needed

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Regarding payment

softech — Mon, 30 Jan 2023 20:02:27 GMT

@LucioMelo-1155 you don't need account number to make payment

you can either call *611 (or 1.855.4PUBLIC) and use the 4 digits PIN and make payment

or login to My Account and then make payment there

If you are unsure about My Account login , first try to use the Reset Password link there, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Regarding payment

dust2dust — Mon, 30 Jan 2023 20:03:32 GMT

There are several methods to make the payment. The login account, vouchers from either stores or online, real time payments in some stores, using 611 or 1-855-4-pu-blic.

Re: Regarding payment

hTideGnow — Mon, 30 Jan 2023 20:04:13 GMT

HI @LucioMelo-1155

you trying to get the account number and pay via the bank account? this is not an option

For PM service, you have to use credit card to pay , via My Account or via *611

or you can get a voucher from stores and then load the voucher to the account

Re: Regarding payment

BKNS27 — Mon, 30 Jan 2023 20:12:28 GMT

@LucioMelo-1155

Who activated your SIM?

Once the SIM is activated then you created an account.

Try login into your account by using the email address you used to create your account then click on Forgot Password but clear your cache, cookies and go incognito on your laptop or desktop.

Re: Regarding payment

esjliv — Mon, 30 Jan 2023 20:15:45 GMT

@LucioMelo-1155 - according to the 855 number your account is Suspended and you need to make a payment to reactivate it.

Glad @Lieux edited your post - thanks!

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link