topic Re: Data Not Working in Get Support

Data Not Working

Ferlea — Tue, 04 Jan 2022 19:58:45 GMT

Hi Guys,

I just started with Public Mobile 1 month ago and LOVE it! I even just recommended it to a friend! We both got the complimentary 1GB data (me for referring him, and he for beginning a new plan with PM).

We have Vancouver numbers although we live on Vancouver Island, because there were no phone numbers available for our town. But our calling/texting works because it is BC wide.

Is it possible our data would only work in Vancouver if we got a 778 area code number? Is that why our data is not working? Or do we have to activate it in a special way on our phone? Here in my account I see that my data is indeed activated... can someone help? THANKS!!!!!

Re: Does my data carry over after 30 days with a 90-day plan?

Ferlea — Sun, 19 Nov 2017 18:39:30 GMT

Hi! I just got a 1GB data reward, but it is not working on my phone (I got it 5 days ago and it is listed as activated on my account).

Is it possible that data would not work if I am living in a smaller town - I had to take a Vancouver number, although not living in Vancouver - because there are no numbers available for my smaller city.... does data work as roaming? Or do you have to purchase a province wide roaming option?

Thanks

Re: Data Not Working

ShawnC13 — Sun, 19 Nov 2017 18:42:29 GMT

@Ferlea, Area code has nothing to do with it as there is 778 on the island as well. I am in Victoria and we have a lot of them here. Also there is a new one I believe it is 236. Has your data ever worked? What provider are you and your friend coming from?? If you can give a bit more info we might be able to provide a more focused answer. To start off I would go to the link in this thread https://productioncommunity.publicmobile.ca/t5/Getting-Started/Network-compatibility-and-APN-settings/m-p/193377#M35246 and verify the APN settings on the phone.

Re: Data Not Working

mimmo — Sun, 19 Nov 2017 19:13:46 GMT

Most likely an APN setting, next could be phone incompatability.

Re: Does my data carry over after 30 days with a 90-day plan?

Luddite — Sun, 19 Nov 2017 19:15:38 GMT

@Ferlea

a) Your data is available across Canada.

b) Data add-ons are used after your base plan data. What plan did you activate?

c) Be sure that cellular data is ON and that APN settings are correct Public Mobile.

If you are still having problems, what is make/model of your phone.

Also, you have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators for account issues.

Re: Data Not Working

Luddite — Sun, 19 Nov 2017 19:31:38 GMT

@mimmo wrote:
Most likely an APN setting, next could be phone incompatability.

My impression is that the phones works for calling/texting so it must, at least, have 3G connection for data?

Re: Does my data carry over after 30 days with a 90-day plan?

closng — Sun, 19 Nov 2017 19:32:16 GMT

Hi @Ferlea,

Does your current plan have data? As @Luddite mentioned, if you already have data on the current plan that you have subscribed to, the 1GB add-on will not get used until the data from your plan is used up for the period.

Re: Does my data carry over after 30 days with a 90-day plan?

Ferlea — Sun, 19 Nov 2017 19:36:59 GMT

Thanks Luddte!

So I had no data before, I guess that was the problem? I just went to add 500mb on my next renewal date (on Nov.22) - will I loose the 1GB reward if I modified my base plan? Or do those GB rewards stick no matter what I do month to month with the base plans?

THANKS

Re: Does my data carry over after 30 days with a 90-day plan?

Ferlea — Sun, 19 Nov 2017 19:37:47 GMT

Thanks for that.

Is it OK that I just added 500mb to test it out?

Or do I loose that 1GB add on if I modify the base plan?

THANKS!

Re: Does my data carry over after 30 days with a 90-day plan?

ShawnC13 — Sun, 19 Nov 2017 19:49:41 GMT

@Ferlea, you will not lose the BONUS data. It does take up to 72 hours to have it applied when did your friend sign up as it could still be in the process of being added

Re: Does my data carry over after 30 days with a 90-day plan?

Ferlea — Mon, 20 Nov 2017 03:42:33 GMT

I added that bonus over 72 hours ago. Another support thread revealed that one needs base data on their plan to use the 1GB. So I will get 500mb on my next renewal to see if the 1GB bonus works.

Re: Data Not Working

Ferlea — Mon, 20 Nov 2017 03:45:05 GMT

I didn't have base data. I was notified that I must purchase a base plan in order to use the 1GB bonus. Is that 1GB monthly, or one time only? Thanks!

Re: Data Not Working

ShawnC13 — Mon, 20 Nov 2017 04:00:11 GMT

@Ferlea wrote:
I didn't have base data. I was notified that I must purchase a base plan in order to use the 1GB bonus. Is that 1GB monthly, or one time only? Thanks!

@Ferlea, who notified you that you needed to purchase a base data plan? They are incorrect as below I will post how the Bonus data was explained by @Jeremy_M

Re: Data Not Working

mimmo — Mon, 20 Nov 2017 04:00:21 GMT

@Ferlea who ever informed you about needing base data is incorrect. The official announcement specifically states plans with no data get LTE speed.

Re: Data Not Working

mimmo — Mon, 20 Nov 2017 04:01:56 GMT

@ShawnC13 beat me by 10 seconds.

Re: Data Not Working

Ferlea — Mon, 20 Nov 2017 04:40:32 GMT

Hmmm. Ok - I checked the network settings though - and all was correct as per PM's requirements. I am using an iphone 4, and my husband has a Acer Liquid Zest and we both have 1GB add ons with no base data. Does anyone know why data is still not working?

THANKS!

Re: Data Not Working

mimmo — Mon, 20 Nov 2017 04:51:50 GMT

iPhone 4 you need to go to a website to enter the Apn setting, can't remember the site.

For the acer try doing a network reset then try putting in the Apn a second time.

Re: Data Not Working

Ferlea — Mon, 20 Nov 2017 05:07:10 GMT

On the acer, there are only two APNS (I can't manually put it in) - the options are "TELUS" and "TELUS ISP" - i guess it's just TELUS then? thanks!

Re: Data Not Working

mimmo — Mon, 20 Nov 2017 05:22:16 GMT

You should have an option for creating a new apn. Make sure you enter the info exactly as you see in the instructions.

Re: Data Not Working

on2wheels — Sun, 04 Feb 2018 01:19:39 GMT

I hope this qualifies to post here but my plan was activated last night and I'M 90% sure my data was working last night, today it wont,and my APNs are

sp.koodo.com

sp.telus.com

I'm using an ASUS Zenfone 2 on Android 6.0.1

What do I check?