topic Re: Returns in Get Support

Returns

Roger1959 — Tue, 31 Jan 2023 06:09:40 GMT

I want to return phone I purchased

Handy1 — Mon, 30 Jan 2023 17:52:22 GMT

@Roger1959 you need open ticket first

while your already here and logged in the community

softech — Mon, 30 Jan 2023 17:53:54 GMT

@Roger1959 if it is within 30 days, you can easily open ticket with PM support and work with them on returning the order

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "CPO Phone", then click "Return or Exchange..", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

hTideGnow — Mon, 30 Jan 2023 18:04:51 GMT

HI @Roger1959 all phone orders can be returned for full refund within 30 days, no question asked

Message CS agent today and get it going , don't delay:

Yummy — Mon, 30 Jan 2023 18:20:53 GMT

Returns - within 30 days of purchase

Warranty - 1 year.

Contact agent for instructions.

To Contact CSA-agent; there are 2 methods:

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

BKNS27 — Mon, 30 Jan 2023 19:51:15 GMT

No problem, just contact a CS_Agent by creating a ticket on SIMon Chatbot or private message on the envelope icon.

They will email you a return label if it was purchased less than 30 days.