topic Re: question about a payment in Get Support

question about a payment

ramiaziz — Mon, 30 Jan 2023 16:07:26 GMT

Hi, I see on my credit card account ( ending 1939 ) a bill of 37.94$ from publicmobile .. this card is used to pay my service as well as my son's and my wife's. I do not understand this bill, could you please tell me where this bill comes from ?

Thanks.

Re: question about a payment

Handy1 — Mon, 30 Jan 2023 16:09:12 GMT

@ramiaziz Need to see screen shot of it to make better sense of it also we are just customers like you trying to help so don’t add any personal info

Re: question about a payment

softech — Mon, 30 Jan 2023 16:09:32 GMT

@ramiaziz you should login to My Account using Incognito mode to your own account as well as your Wife's and son's, check the Payment page and see which account has a payment on that day

$37.94 is $33 + tax. So, you have a $35 plan yourself or your wife or your son? It looks like a $35 plan with $2 discount

Re: question about a payment

HALIMACS — Mon, 30 Jan 2023 16:10:53 GMT

@ramiaziz

Log into your self serve accounts, and under the payment tabs look at the payment date which corresponds to the amount on your credit card.

then you’ll know which account the payment correlates to.

Re: question about a payment

dust2dust — Mon, 30 Jan 2023 16:11:52 GMT

Looks like a $33 plan (rewards?) in QC. $33 + 14.975% of taxes - $37.94

Re: question about a payment

Yummy — Mon, 30 Jan 2023 16:23:28 GMT

Depending on a province, your bill could be $33+15% tax = 37.95. (Plan $35 - $2 rewards).

When was your renewal date?

What plan do you have and what rewards are applied?

Re: question about a payment

hTideGnow — Mon, 30 Jan 2023 16:28:56 GMT

Hi @ramiaziz you are not sure which account that payment is for?

what you can do is to call 1-855-4PUBLIC couple times, each time, enter one of the phone number (yours, your wife's and your son's) It will tell you the account is active and the next renewal date. Le's assume the payment was yesterday (Jan 30), then which ever account is going to renewal again Mar 1 would be the one this payment paid for.