topic 3G to 4G in Get Support

3G to 4G

danarose — Mon, 30 Jan 2023 15:53:04 GMT

I recently moved to the 4G but have noticed my iphone still shows 3G. I'm definitely not very technical but is there something I should be doing to my phone to make the switch?

Re: 3G to 4G

softech — Mon, 30 Jan 2023 15:54:36 GMT

@danarose likely your network setting is still set to 3G

Please do this on your iPhone:

Open “Settings.”
Tap “Cellular.”
Choose “Cellular Data Options.”
Pick “Voice & Data.”
Change to LTE

Re: 3G to 4G

Handy1 — Mon, 30 Jan 2023 15:54:38 GMT

@danarose Is you phones cellular data set to 4G /LTE

Re: 3G to 4G

danarose — Mon, 30 Jan 2023 15:58:03 GMT

LTE is checked. Under that it says 3G but it's not checked. Is that ok?

Re: 3G to 4G

danarose — Mon, 30 Jan 2023 15:58:26 GMT

It's set to LTE.

Re: 3G to 4G

softech — Mon, 30 Jan 2023 16:02:15 GMT

@danarose

How long you have switched to 4G speed plan? It takes 48 hours for the new speed to come

Also which city and province you are all?

Try and check at different part of the city, it could be local network issue

and remember to reboot your phone once more time, and make sure Carrier Profile is updated

add:

@danarose wrote:
LTE is checked. Under that it says 3G but it's not checked. Is that ok?

this setting is perfect!!

Re: 3G to 4G

danarose — Mon, 30 Jan 2023 16:02:47 GMT

I switched in December. I just noticed today that it was set to LTE but 3G is listed under this. I'm in Prince Edward Island. Summerside.

Re: 3G to 4G

Handy1 — Mon, 30 Jan 2023 16:03:16 GMT

@danarose LTE That’s where you want it set and as @softech mentioned it can take up to 48 hours to notice difference in speed also note when calling it will use 3G also and this is normal

Re: 3G to 4G

softech — Mon, 30 Jan 2023 16:05:21 GMT

@danarose wrote:
I switched in December. I just noticed today that it was set to LTE but 3G is listed under this. I'm in Prince Edward Island. Summerside.

@danarose So, it was working well with LTE before? or you just not sure if it ever work on LTE?

again, it could be just local network problem today with the LTE. Even you are on 3G speed plan, phone usually using the LTE network just at reduced speed. So, it has nothing to do with the speed plan you have, you should usually connected to the LTE/4G network regardless of your plan

So, try your phone again in different part of the city today. If you are staying home, then try to reboot the phone throughout the day and see if LTE comes back

Re: 3G to 4G

dust2dust — Mon, 30 Jan 2023 16:06:17 GMT

Maybe LTE is having trouble there and the phone is connecting to 3G. Where are you seeing it say 3G? Do you many bars of reception?

Re: 3G to 4G

danarose — Mon, 30 Jan 2023 16:06:47 GMT

Thank you. I'll try.