topic US Roaming in Get Support

US Roaming

Deann58 — Mon, 30 Jan 2023 15:09:02 GMT

I purchased an additional package just before first US add on expired. Site shows purchase but have no service, phone or texts and get message that I need to add service. What can I do? Thanks

Re: US Roaming

Handy1 — Mon, 30 Jan 2023 15:11:40 GMT

@Deann58 You have to buy a different add on then current one and not before it expires or have 12 hours after it expires for same add on

you may need support to fix this for you now

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Re: US Roaming

Yummy — Mon, 30 Jan 2023 15:15:14 GMT

What US add-on packages did you buy?

You cannot have 2 same packages at the same time. To purchase another one requires wait period of 24 hours.

According to Public Mobile:

PM will have T-mobile 2G network for US talk. Try to manually connect to T-mobile.

Roaming is for Data only. Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.