topic US Roaming Problems in Get Support

US Roaming Problems

Gillingsca — Mon, 30 Jan 2023 14:19:48 GMT

I have tried to renew my US roaming for text and phone only. I could not select that for $15.00. I only have the option to select the US roaming data text and phone , now I cannot make calls or text. Any suggestions

Re: US Roaming Problems

esjliv — Mon, 30 Jan 2023 14:22:16 GMT

@Gillingsca - if you already had purchased the $15 bundle and you are not quite finished of the full 15 days to the hour of when it was purchased, there will be a conflict on your account.

Either purchase another different Roaming bundle/addon or contact CSA to helpy you get this one going so you can use it.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: US Roaming Problems

Handy1 — Mon, 30 Jan 2023 14:22:31 GMT

@Gillingsca Yea have to select a different one then the current one unless you wait 12 hours in between the Initial one ending

Re: US Roaming Problems

HALIMACS — Mon, 30 Jan 2023 14:47:19 GMT

@Gillingsca

If you are going to be in the US for more than another 15 days, consider purchasing a local prepaid SIM card, which may provide much more reliable calling services.