topic Re: SIM card doesn’t work in Get Support

SIM card doesn’t work

Mircia0611 — Mon, 30 Jan 2023 06:25:42 GMT

New SIM card works on the old phone but it doesn’t on a new one.

Handy1 — Sun, 29 Jan 2023 20:09:48 GMT

@Mircia0611 Check device

edit also dose the the new phone use different size SIM card for the SIM tray

BKNS27 — Sun, 29 Jan 2023 20:07:57 GMT

Try rebooting your phone by powering the phone off by holding down the phone button then power back on if your new phone is unlocked.

What does your phone show on the top?

esjliv — Sun, 29 Jan 2023 20:21:16 GMT

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Mircia0611 — Sun, 29 Jan 2023 20:22:54 GMT

It’s unlocked, it was checked but Apple store. It’s a brand new iPhone 11

Mircia0611 — Sun, 29 Jan 2023 20:23:44 GMT

It says the SIM card is not supported under activation policy

swannie — Mon, 30 Jan 2023 01:00:44 GMT

Do you get any type of error message when you put the sim card into the new phone?

swannie — Mon, 30 Jan 2023 01:04:38 GMT

Glad you got it sorted out.!! Have a wonderful evening!!

computergeek541 — Mon, 30 Jan 2023 06:26:32 GMT

@Mircia0611 wrote:
It says the SIM card is not supported under activation policy

Although you were told otherwise, that error message means that unfortunatley, it's not unlocked.

BKNS27 — Mon, 30 Jan 2023 07:03:30 GMT

Go to Settings>General>About then scroll down to Carrier Lock and it will show the carrier that locked the phone.

If it is unlocked, it will show No SIM Restrictions.

Is it an American phone because carrier in Canada are not allowed to lock phones after December 1, 2017.

The iPhone 11 was released on 2019.