topic Re: Make a payment in Get Support

Make a payment

coppkat — Mon, 30 Jan 2023 02:52:51 GMT

Hi, my automatic withdrawal did not come outex for this month. My fault entirely.....I entered a new visa debit card and entered one number wrong. Now I have no phone.....can't even text. I fixed the card number for next withdrawal but also need to make a payment. How do I do that please.

Re: Make a payment

softech — Mon, 30 Jan 2023 02:57:48 GMT

@coppkat you can make a manual payment right after you updated your card information.

do you see a button Reactivate my plan? just click that and follow the step to complete the process

Re: Make a payment

esjliv — Mon, 30 Jan 2023 03:02:46 GMT

@coppkat you may also try calling 611 to make a payment for reactivation if you said you already updated it in My Account.

But @softech has you well covered.

Re: Make a payment

coppkat — Mon, 30 Jan 2023 03:10:35 GMT

There is nothing that says my account was suspended and I don'ybt see a payment spot to click on. I tried calling 611 but no answer. Maybe it's too late.

Re: Make a payment

softech — Mon, 30 Jan 2023 03:12:34 GMT

@coppkatyou could be just reading old cached page. please login My Account again using Incognito mode and confirm the account status and see if the button is there