topic Re: Bill Credit in Get Support

Bill Credit

obralahan — Tue, 04 Jan 2022 19:54:54 GMT

Hello,

I recently purchased a pre owned phone with the promise of a $30 bill credit but I have not received my credit, how do I get someone to help me get this?

Thank you,

Brad.

Re: Bill Credit

dabr — Tue, 04 Jan 2022 20:10:58 GMT

@obralahan You should be seeing the $5 (Jan-Jun) credit over the next couple of weeks in your account.

Edit: sorry wrong promo!

Re: Bill Credit

Anonymous — Tue, 04 Jan 2022 20:02:16 GMT

@obralahan

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Bill Credit

softech — Tue, 04 Jan 2022 20:04:41 GMT

@dabr I think OP was taking about thr Black Friday CPO promotion

@obralahan did you use the same email address on the CPO purchase and Self Serve?

please open ticket with PM to have them check. Probably the email address not matching u

For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Bill Credit

Marshallbasarab — Tue, 04 Jan 2022 20:44:34 GMT

I’m not sure if public mobile does bill credits.. maybe they do? Someone should reply with a solution pretty soon, that might’ve been a mistake. Feel free to put a check-mark if that helps.

Re: Bill Credit

dabr — Wed, 05 Jan 2022 20:11:27 GMT

@softech Ahh...yes, of course...got it mixed up with the RAF promotion, thanks.

Edit: Just found this draft today, for some reason wasn't able to post it yesterday...