topic Re: Payment in Get Support

Payment

Townsend1 — Sun, 29 Jan 2023 17:02:59 GMT

My card doesn't work for some reason and it works everywhere else.

Re: Payment

Handy1 — Sun, 29 Jan 2023 17:04:06 GMT

@Townsend1 Did it happen to expire recently ? Also if you know your account pin you can 611 or if you don’t know PIN number with a voucher you can 611 no pin needed to make payment

Re: Payment

Tsawwassen — Sun, 29 Jan 2023 17:08:20 GMT

Before any other action - carefully check your card details in your account - just perhaps the expiry has changed etc. Good luck.

Re: Payment

HALIMACS — Sun, 29 Jan 2023 17:09:33 GMT

@Townsend1

When it comes to payment cards or credit cards, use a desktop or laptop device, and you will get less errors such as this.

Re: Payment

esjliv — Sun, 29 Jan 2023 20:16:55 GMT

@Townsend1 - if you tried too many failed attempts you could have temporarily locked up your account.

Wait a full hour before trying again, and when you do open a tab in incognito mode and access My Account that way.

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

If after this and other suggestions things are not working, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payment

dabr — Sun, 29 Jan 2023 20:19:15 GMT

@Townsend1 If you're still having problems and need to make a payment urgently, then purchase a voucher from retailers like SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone or purchase from online vendor muskbird.com for a small fee.