topic Re: Upgraded plan, but did not changed in my account in Get Support

Upgraded plan, but did not changed in my account

avin01 — Sun, 29 Jan 2023 18:36:19 GMT

I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!

Re: Upgraded plan, but did not changed in my account

HALIMACS — Sun, 29 Jan 2023 18:37:18 GMT

@avin01

Before logging in to check:

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials
If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: Upgraded plan, but did not changed in my account

Handy1 — Sun, 29 Jan 2023 18:37:43 GMT

@avin01

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Upgraded plan, but did not changed in my account

Dunkman — Sun, 29 Jan 2023 18:38:39 GMT

@avin01

Did you do a plan change immediately or at next renewal date?

Another possibility is a glitch in the self service system. Sometimes, you are seeing the old cached version of the website with old plan details. Try a different web browser, clear cache or incognito mode.

Re: Upgraded plan, but did not changed in my account

Meow — Sun, 29 Jan 2023 19:11:35 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Have you been charged old amount or $40?