topic Re: Data usage in Get Support

Data usage

DaPou — Mon, 30 Jan 2023 00:42:31 GMT

Hello!
My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left.

Could anybody explain how this is possible?

Thanks!

Re: Data usage

softech — Sun, 29 Jan 2023 18:32:33 GMT

@DaPou could be just browser cache problem.. Please try login My account again using Incognito mode or Private mode for Safari

Re: Data usage

HALIMACS — Sun, 29 Jan 2023 18:36:34 GMT

@DaPou

Before logging into self serve:

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials
If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: Data usage

hycm53 — Sun, 29 Jan 2023 18:36:32 GMT

@DaPou wrote:
Hello!
My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left.
Could anybody explain how this is possible?
Thanks!

Don't worry about the usage, just use it until the data use up, then your son can't use data.

Re: Data usage

Handy1 — Sun, 29 Jan 2023 18:38:28 GMT

@DaPou

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Data usage

Meow — Sun, 29 Jan 2023 19:13:00 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Data usage

esjliv — Sun, 29 Jan 2023 19:46:17 GMT

@DaPou - where are you seeing this usage of 78MB? If it is his phone, I would suggest you do not go by that. You would need to have the phone set to the start date of the plan cycle, and some things could skew the results.

It is best to go by the My Account after refreshing with the circle with the arrow button (as mentioned above).

Also, to see full details of the data usage choose to DOWNLOAD the usage from the start date of the plan, as this as the accurate results compared to the overview section.

Note data gets logged normally twice a day, so you will won't see live usage right away.