topic Re: Stolen phone, need shut down asap!!! in Get Support

Stolen phone, need shut down asap!!!

Koangmach895 — Sun, 29 Jan 2023 17:58:57 GMT

Re: Stolen phone, need shut down asap!!!

Handy1 — Sun, 29 Jan 2023 18:02:07 GMT

@Koangmach895 Sign into self serve hit lost /stolen

edit you will find this in the profile tab

Re: Stolen phone, need shut down asap!!!

kaytus — Sun, 29 Jan 2023 18:01:31 GMT

@Koangmach895 Please log on to the self-service page. And deactive your account. They have lost and stolen phone sections.

Re: Stolen phone, need shut down asap!!!

Handy1 — Sun, 29 Jan 2023 18:03:30 GMT

@Koangmach895 Visual for ya

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

profile tab /lost stolen phone

Re: Stolen phone, need shut down asap!!!

Meow — Sun, 29 Jan 2023 18:04:46 GMT

You have to log in to your account and declare lost/stolen phone.

Re: Stolen phone, need shut down asap!!!

esjliv — Sun, 29 Jan 2023 19:53:40 GMT

@Koangmach895 - we are all customers like you here and have no access to your account.

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

If issues with your My Account access, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: Stolen phone, need shut down asap!!!

softech — Sun, 29 Jan 2023 19:57:13 GMT

@Koangmach895

you might want to try your luck with the Findmy service to remotely lock and wipe the phone

Apple: https://www.apple.com/ca/icloud/find-my/

(how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

(how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)