topic Re: Data in Get Support

Data

Toy — Sun, 29 Jan 2023 15:27:16 GMT

I have data available but launching my data connection I cannot get internet access

Re: Data

BKNS27 — Sun, 29 Jan 2023 15:30:38 GMT

@Toy

Is the Cellular Data enabled in the settings of the phone?

Also refresh your browser on your account to see the actual amount of data usage.

Re: Data

HALIMACS — Sun, 29 Jan 2023 15:30:14 GMT

@Toy

Check to be sure. Log in to self-serve AFTER clearing cache and cookies, or opening an incognito or private tab.

Also, tap area highlighted below when logged in:

If data remaining, then try resetting network connections or toggling airplane mode on/off.

Make sure your data switch is toggled on.

Re: Data

Meow — Sun, 29 Jan 2023 15:29:07 GMT

If you see data available on your account (plan data, add-on on bonus) try to reboot your phone - turn it off, wait a little bit, turn it on.

Re: Data

Dunkman — Sun, 29 Jan 2023 15:31:31 GMT

@Toy

More details would be helpful.

Does text and talk work?

Has data worked before ?

What phone model are you using?

A few basic trouble shooting advice:

Reboot phone

Network reset of phone.

If android phone, check APN settings:

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Data

softech — Sun, 29 Jan 2023 15:33:00 GMT

@Toy did you get an error saying you need to login to something? If so, that would be data all used up

If not, you should be good

First login to My Account again using Incognito mode (or Private mode on Safari), check if you really have data left (as what you check previously could be just reading off old cached page)

Also, make sure you have mobile data turned on

If you are on Android, make sure you didn't have any data limit set. PM is running on 30 days cycle, mobile data limit is a monthly tracker and the different in cycle data could cause problem

Re: Data

Handy1 — Sun, 29 Jan 2023 15:38:20 GMT

@Toy

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Data

gpixel — Sun, 29 Jan 2023 17:15:07 GMT

I'm pretty sure PM has fixed the refresh issue on one's account. I haven't had to use it the last few times I've logged in