topic Re: Missing envelope icon. No way to check messages. in Get Support

Missing envelope icon. No way to check messages.

pixl8it — Sun, 29 Jan 2023 06:05:33 GMT

I submitted a ticket to sort out why I did not receive a refer-a-friend payment, for the past 2 months. And there is no way for me to check my messages, as my account does not have a Community Inbox "envelope icon". I have a Francais bubble, a bell icon and a profile icon. The envelope icon is missing.

Now what?

Re: Missing envelope icon. No way to check messages.

computergeek541 — Sun, 29 Jan 2023 06:09:16 GMT

@pixl8it wrote:
I submitted a ticket to sort out why I did not receive a refer-a-friend payment, for the past 2 months. And there is no way for me to check my messages, as my account does not have a Community Inbox "envelope icon". I have a Francais bubble, a bell icon and a profile icon. The envelope icon is missing.

While logged into Community, please open the link of:
https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger

Select the option to enable private messaging.

Re: Missing envelope icon. No way to check messages.

Handy1 — Sun, 29 Jan 2023 06:09:39 GMT

@pixl8it You don’t see right there on top of page

Re: Missing envelope icon. No way to check messages.

computergeek541 — Sun, 29 Jan 2023 06:11:01 GMT

@Handy1 wrote:
@pixl8it You don’t see right there on top of page

The customer has stated that the icon isn't there. That means that the option to send and receive private messages has been turned off.

Re: Missing envelope icon. No way to check messages.

HALIMACS — Sun, 29 Jan 2023 13:16:20 GMT

Or, @pixl8it , if you prefer the long way to get there:

Tap avatar/profile icon upper right
Go down to "My Settings"
Select "Preferences"
Select "Private Messenger"
Enable the box beside 'turn on private messages'
Tap "Save"

This should enable the envelope icon to display and messaging to function.

Re: Missing envelope icon. No way to check messages.

Maddie-Jaclyn — Sun, 29 Jan 2023 14:01:53 GMT

If you are on a mobile phone, search for the "desktop mode" or you can also log into incognito mode. These two methods always work for me for any problem I have

Re: Missing envelope icon. No way to check messages.

pixl8it — Sun, 29 Jan 2023 20:53:32 GMT

It worked itself out. The icon was missing but, appeared when I received a message.

Re: Missing envelope icon. No way to check messages.

HALIMACS — Sun, 29 Jan 2023 21:03:45 GMT

That is very strange, @pixl8it

So you didn't make any changes to the community settings under that area where we outlined?

Do you mind sharing whether this occurred to you on a desktop or tablet or mobile device?

Re: Missing envelope icon. No way to check messages.

pixl8it — Sun, 29 Jan 2023 21:07:56 GMT

On my desktop and no, I didn't make any changes.

Re: Missing envelope icon. No way to check messages.

softech — Sun, 29 Jan 2023 21:12:33 GMT

@pixl8it just in case, you might want to book mark the Community inbox link

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Missing envelope icon. No way to check messages.

pixl8it — Mon, 30 Jan 2023 01:16:07 GMT

Good idea, thanks.

Re: Missing envelope icon. No way to check messages.

HALIMACS — Mon, 30 Jan 2023 01:24:40 GMT

Out of curiosity, @pixl8it , did it look like this? :

And does it now look like this (except your purple colored avatar in place of my bubble chat smiley face thingamajigs):

Re: Missing envelope icon. No way to check messages.

pixl8it — Mon, 30 Jan 2023 05:41:57 GMT

No, it looked like this:

And now it looks like this:

Re: Missing envelope icon. No way to check messages.

esjliv — Mon, 30 Jan 2023 14:14:29 GMT

@pixl8it - did you turn on your private messaging option as shown in the link by @computergeek541 ? It is just a click in the check box in their post under your settings.

Not sure how it turns off sometimes, but it has done this to me as well once and really confused me as to how it happened.

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-Inbox-Envelope-in-Community-account/td-p/684112

It was turned back on and all good since.

Happens to others as well; not sure how this setting gets turned off when not physically turning it off:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-create-ticket-can-t-send-private-message-to-support/m-p/805248/emcs_t/S2h8ZW1haWx8YW5zd2VyX2FjY2VwdGVkX2FzX3NvbHV0aW9ufEwxRFJPSjZMRUxQQUt8ODA1MjQ4fEFDQ0VQVEVEX1NPTFVUSU9OU3xoSw#M537303