topic Re: i have never had a sim card that worked in Get Support

i have never had a sim card that worked

braveheartbc2 — Sun, 29 Jan 2023 00:25:38 GMT

why am i still being charged $28.00 on my m/c

Re: i have never had a sim card that worked

Handy1 — Sun, 29 Jan 2023 00:30:43 GMT

@braveheartbc2 Get support

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: i have never had a sim card that worked

softech — Sun, 29 Jan 2023 00:31:33 GMT

@braveheartbc2 how long you have activated?

what kind of phone yiu tested on? brand and model?

you tested on another phone??

did it shod not connect to PM ? any error like sim not provisioned?

or you can make calls but just not incoming?

Re: i have never had a sim card that worked

hairbag1 — Sun, 29 Jan 2023 00:35:09 GMT

@braveheartbc2

make sure you have an unlocked phone that'll work on PM network.

What make and model is the phone ?

Try the sim in a different phone.

Re: i have never had a sim card that worked

BKNS27 — Sun, 29 Jan 2023 01:47:37 GMT

@braveheartbc2

Did your SIM ever work since November 2022?

Or is it just a recent issue?

Re: i have never had a sim card that worked

esjliv — Sun, 29 Jan 2023 02:43:03 GMT

@braveheartbc2 wrote:
why am i still being charged $28.00 on my m/c

@braveheartbc2 - well, this sounds like you successfully activated at least 1 SIM card and had your credit card attached to it. But after the activation you did not troubleshoot to open services on that SIM card. This could be for many reasons that some others already posted here.

Do you still have the public mobile SIM card? If you don't want services, insert the SIM card and call 611 to remove Autopay (you need your 4 digit pin to do so).

Do you still have the email and password you set up to access My Account? You can also remove Autopay in your My Account.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If still cannot obtain My Account access, you can submit a ticket directly here for help: Create, forgot or change My Account email or password link