topic Re: Inport phone number to Public Mobile in Get Support

Inport phone number to Public Mobile

Bev4 — Sat, 28 Jan 2023 19:40:14 GMT

Need Public Mobile to finish import of my phone number

Re: Inport phone number to Public Mobile

darlicious — Sat, 28 Jan 2023 19:41:35 GMT

@Bev4

How long has it been since you replied YES to the PAT (porting authorization text)?

Re: Inport phone number to Public Mobile

Handy1 — Sat, 28 Jan 2023 19:47:11 GMT

@Bev4 Did you just port to PM and miss the text to confirm if yes I’ll send you port team number private message

Re: Inport phone number to Public Mobile

HALIMACS — Sat, 28 Jan 2023 20:05:49 GMT

@Bev4

Did you respond "YES" to the port authorization request text upon activation?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.

Re: Inport phone number to Public Mobile

BKNS27 — Sat, 28 Jan 2023 20:43:53 GMT

@Bev4

To complete the porting your old number to PM.

The most important step to complete the porting process is that you leave your old SIM in your phone and wait for a text confirming you are porting over to PM with YES.

There is a 90 minute window for you to reply to the text or the porting process will be cancelled.

It sound like you missed replying to the text, you will need to contact a CS_Agent by creating a ticket on SIMon Chatbot bottom of the page or private message on the envelope icon above.

Re: Inport phone number to Public Mobile

darlicious — Sat, 28 Jan 2023 21:33:10 GMT

@Bev4

When you come back if you need additional assistance post asking for guidance. The community can help you along the way but public mobile won't just respond to a post by you. You would have to contact customer support and ask for their help. But this is not necessary as this is something you can do yourself by phoning the telus porting department phone number that's in your private message box the envelope icon at the top right corner of your screen and give them your account # from your old account. If you ported a landline most landline ports complete within 2 business days. If you are porting a voip phone number or a landline from a smaller carrier these ports can take up to 7+ business days to complete.