topic Re: Replace lost sim card in Get Support

Replace lost sim card

anxinenterprise — Sat, 28 Jan 2023 17:27:27 GMT

Lost sim card , bought a new sim card and try to change sim card under my account info but it would not accept or register the changes of sim card number

Re: Replace lost sim card

softech — Sat, 28 Jan 2023 17:28:38 GMT

@anxinenterprise wrote:
Lost sim card , bought a new sim card and try to change sim card under my account info but it would not accept or register the changes of sim card number

@anxinenterprise you were doing that on a phone? The reason it didn't work was because that part of the site does not work on phone or tablet

Please try again using a desktop or laptop and it will work

Re: Replace lost sim card

HALIMACS — Sat, 28 Jan 2023 17:31:56 GMT

@anxinenterprise

If you do not have access to a desktop or laptop, contact the customer support agents to have them swap the SIM card number for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Replace lost sim card

Meow — Sat, 28 Jan 2023 17:54:46 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Replace lost sim card

esjliv — Sun, 29 Jan 2023 03:46:54 GMT

@anxinenterprise wrote:
Lost sim card , bought a new sim card and try to change sim card under my account info but it would not accept or register the changes of sim card number

@anxinenterprise - if you previously listed your phone into lost/stolen status, ensure to first list your phone/account back into Active/resume/reactivation status.

Then, the SIM-Swap should be allowed to proceed.