topic doubled up plan payments in Get Support

doubled up plan payments

jwd3ca — Sat, 28 Jan 2023 03:22:33 GMT

So I auto paid my existing 3 month plan on 27 December and then (a week later) decided to downgrade my plan. I was then charged for the 1st month of my new plan, thinking I would be credited for the balance of my old plan. Apparently, there was no credit issued. My mistake, I guess, but can I do something to apply the balance of my old plan to my new plan? Thanks!

Re: doubled up plan payments

HALIMACS — Sat, 28 Jan 2023 03:26:40 GMT

Regrettably not @jwd3ca

Immediate plan changes do not provide any credit for unused service credits , time remaining, from the last plan.

It is always advisable to change plans on a next renewal date as opposed to mid-cycle to avoid this.

Re: doubled up plan payments

esjliv — Sat, 28 Jan 2023 03:25:40 GMT

@jwd3ca - are the funds showing in your Available Funds area?

If so, these will be used on future renewals of your plan first.

Re: doubled up plan payments

softech — Sat, 28 Jan 2023 03:25:47 GMT

@jwd3ca sorry, no. PM is a prepaid service and when you change plan using "Change plan now" option, PM will start the new plan immeidately, and charge you new plan charge. Remaining days on the old plan will be forfeited , so, no refund on the remaining days. Actually, when you click Change plan now, there is a big warning about that.

Next time, when you need new plan, please use "Change plan on renewal day"

Re: doubled up plan payments

LoveNature — Sat, 28 Jan 2023 03:27:59 GMT

Hi @jwd3ca

send a private message to CS_Agent

maybe they can issue some credit to your account.

Re: doubled up plan payments

HALIMACS — Sat, 28 Jan 2023 03:29:20 GMT

They won't, @LoveNature

Nice gesture though.

Re: doubled up plan payments

computergeek541 — Sat, 28 Jan 2023 03:41:22 GMT

Re: doubled up plan payments

jwd3ca — Sat, 28 Jan 2023 16:32:50 GMT

Thanks for all the answers, great community here. I was afraid that would be the consensus. Can't say I wasn't warned 🙄