topic Re: Fraudulent Company in Get Support

Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 22:54:42 GMT

Caution: Please be advised that I am currently filing a police report and report with the Better Business Bureau with this company. I know many of you are assumingly loyal to this company because it is cheap, but I have been going through an over 6-month battle after my ex-partner set me up with this company; this isn't a rant post, but a warning: do not provide your credit card information. They have ran up numerous charges on my accounts - all listed under their name - and whenever I attempt to speak to someone about this via chat, they tell me that they do not have a card on file but will refund it as it is clear it is coming from them. My bank can see it coming from them. It has happened again. They also somehow got ahold of my business card and have charged that.
BE CAUTIOUS.

If you are a new customer, do not sign up with this company.

Re: Fraudulent Company

softech — Fri, 27 Jan 2023 22:51:46 GMT

@Shelby4

Thanks for your advice

I have good service and no payment issue. Billing is accurate. Online support works well with great Community support

Public Mobile is truly a reliable service provider

Re: Fraudulent Company

Shelby4 — Sat, 28 Jan 2023 22:35:49 GMT

Oh is it? Isn't that just wonderful for you.

Have you been involved in a six month battle where the customer service agent literally told you "noone could be this stupid" when you asked about how to set up a pre-paid voucher because you had to take all your cards off because they were sucking money off it each month for a service you didn't have?

This isn't some xxxxxxxx post - I have screenshots, I have police reports. I am glad your service has been great, but that is luck and not the reality. New customers should be warned not to provide any credit card information or plan details.

edited by computergeek541: inappropropiate content removed

Re: Fraudulent Company

dust2dust — Fri, 27 Jan 2023 22:55:49 GMT

Um...I think I would be pointing fingers at the ex-partner.

Have you asked the bank to give you a new credit card? Do you even have any business here anymore? If you ported out your number then the account will close. But there have been the odd reports of people continuing to be charged even after that.

Re: Fraudulent Company

Handy1 — Fri, 27 Jan 2023 22:56:07 GMT

@Shelby4 You would have had to give the cc number to activate SIM card , I know when first learning to navigate site can be overwhelming . But I’ve been with PM since 2018 and have no complaints

Re: Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 23:02:11 GMT

Yup - I know this. Also been a customer for years. This isn't a tech issue or a "me not understanding" issue.

Re: Fraudulent Company

darlicious — Fri, 27 Jan 2023 23:02:56 GMT

@Shelby4

Do you currently have a public mobile account? I understand your issue....in trusting your ex-partner at the time you gave them access to your credit card info including the CVV. Since you freely gave out this info it precludes you from disputing the charges. But have you canceled your credit card? Or at the very least put in on hold only removing the hold briefly when you need to use the card? It is your responsibility to keep your card details confidential or you are held responsible. What I don't understand is why you have not canceled the card and have a new card with a new number issued by the card issuer?

Re: Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 23:07:37 GMT

No. To be exceptionally clear: my ex partner did NOT set up this account, my ex partner did NOT have access to this card (I did not even have this card at the time). The card was ONLY given to Public Mobile to verify an account and I have an explicit message from them that it "will not be used". In fact, when I ask them about it, they have told me they have no record of that card on my account.

I feel as though I explained quite thoroughly below why I did not dispute charges with my credit company prior; at this stage that is what I am doing now. This was a warning post, not a "I need solutions" post.

Re: Fraudulent Company

hTideGnow — Fri, 27 Jan 2023 23:12:43 GMT

hi @Shelby4 ,

I won't be surprised sometime maybe just system glitch and one payment got overcharged

Honest you really think a multi-billion business Telus would purposely choose no one else but you and steal hundred dollars from you ?

Please check with your ex-partner first. He might not leak out your credit card on purpose, maybe he was a victim too and some of his cards or info were compromised, too

Re: Fraudulent Company

darlicious — Fri, 27 Jan 2023 23:18:39 GMT

@Shelby4

If the card info (the last 4 digits, payment amount, date) was used to verify the account then the card has been used on the account. If it's been used then it's automatically registered on the account for autopay unless you contact customer support each time.... you make a payment to remove it or you replace the card each time with a valid payment card. (Or the ex?)

You posted and I replied. Since you felt the need to post I felt the need to reply thinking perhaps you wanted to gather further info into how this could all be happening? The community happens to know a lot of stuff that either customer support does not know or will not or cannot reveal to you. But if you don't want to hear it I can shut up now and just move on to someone else seeking help with their services. Choice is yours.

Re: Fraudulent Company

LitlLdy — Fri, 27 Jan 2023 23:55:01 GMT

@Shelby4 , I am soo sorry to see you’re going through all that! I thought I was having a lot of issues with PM but yours is much worse! After over 3 years here I am finally leaving! I hope it all gets cleared up fast for you! You shouldn't need to fight for things to be made right but at least you have proof to make it right! If we don’t speak “our” truths then no one will know. Good or bad experiences it is the right things to do to share “our” experiences with others so they can make their own decisions based on other’s experiences & mistakes made!

Telus owns Public Mobile & Koodo! With Koodo you can’t call them for support either with your account but you can setup callback with them. Unfortunately you will have a lot of difficulties understanding what they’re saying & will also likely have to fight for everything due to the huge language barrier & huge lack of support to help or at least that has been my experience, my family & friends! There’s issues with every company & it is definitely not one size fits all! What’s great for some is horrible for others!

edit: If you port out your phone # your Public Mobile account will close & you will still get to keep your #. Just incase you didn't know.

Re: Fraudulent Company

hTideGnow — Fri, 27 Jan 2023 23:37:11 GMT

Hi @LitlLdy you leave already? you reply many posts here still.

Re: Fraudulent Company

darlicious — Fri, 27 Jan 2023 23:39:59 GMT

This the problem when you start 2 threads a member answers one thread without all of the info posted then an oracle merges the two threads and the OP assumes your the idiot because you reply without all of the info at hand. Now I thought I had replied to the original thread but seeing the time it was edited by the oracle it's likely I was typing my reply while he was merging thread posts.

@Shelby4

Now that I have read all of the info you have posted what stands out to me is.....

told me I had to buy +200$ worth of vouchers to keep my number etc, then they asked for another card to authorize it and have been charging it since.

Here is what I am wondering....assuming you did a chargeback of some sort that ended up reversing your prepaid plan amount that pm has a strict policy of temporarily deactivating your account, restricting access etc....and demanding payment of the chargeback amount and future payments by voucher only.

But public mobile does not directly sell vouchers. You must use a retail locations or an online seller to purchase vouchers. This would be who you gave your credit card info to in order to verify and purchase vouchers. Public mobile would have no reason to verify a credit card if they are demanding payment by voucher only. So either your card has been compromised by the voucher vendor or if a CSA asked for all of your credit card info to verify vouchers this is not the proper policy and it's would be likely the the CSA may be involved in fraudulent activity if your card is being used for payments at public mobile. This is a serious accusation so I want to ensure I am getting the correct info from you so that I can give you detailed info on how to escalate this matter out of the hands of customer support into the hands of the appropriate pm manager/department.

Re: Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 23:41:56 GMT

At least Koodoo has stores; my city has none with Public Mobile (and I'm in the GTA lol). The agent in the chat box, Leonardo, quite literally has called me stupid in the past. I have the chat box history - I show it to people and they cannot believe the customer service. I am on the phone at present with my bank creating a fraud report because they refuse to acknowledge that they have charged my account (though, they did admit it last two times it happened? Odd...). I was reading to the fraud lady the comments of the agent and she was shocked.

At one point, he asked how many GB I have on my plan. I don't know this; I looked at it once when I first got the plan but haven't really ever considered it beyond that (I have other, more important things to memorize than my GB lol). I also cannot access My Account at the moment - ongoing issues with that since I started, but that's a whole other post.
Anyways, his reply when I asked about this was:

"Honestly, you don't know how many GB you have?"

That's copy/pasted. I have had to quite literally ask them to remain professional, because they are so outrageous.

Re: Fraudulent Company

LitlLdy — Fri, 27 Jan 2023 23:42:23 GMT

@hTideGnow wrote:
Hi @LitlLdy you leave already? you reply many posts here still.

No, not yet. Once the funds on my account are gone I am leaving. I don’t have the energy for the constant fight for things on my account. My health is not well enough therefore not enough energy for it. I know many on here have 0 issues or problems with their account & service which I think is great but some of us it is a constant battle & begging with the CS_Agents! I wish I knew why. Maybe just really bad luck!

Re: Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 23:43:23 GMT

You can move on and spend your time helping someone else, thank you. I am much too frustrated to listen to solutions. This was just a warning. They literally have told me they do not have a card on the account and insinuated I was stupid when I insisted they must.

I just filed a fraud charge to wash my hands of it because they are telling me my bank statements are incorrect.

Re: Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 23:47:08 GMT

See below; my ex had no access to my finances at all - just told me about the company. I did not even have these cards when we were together.

And no, I am not as narcissistic as to think a company would "steal hundreds from me" personally; that is ridiculous and not at all what I insinuated. Please do not read between the lines when there is nothing there. What I said was that they are fraudulent (by definition), and I stand by this. They have assured me they have no card on file. Multiple times. MULTIPLE times they have charged this card.
I'm not debating my own situation because I have receipts, chat histories, bank statements - enough so that Mastercard, Visa, and the Better Business Bureau have all had to get involved.

I am glad that you have not had this type of drama in your own dealings with this company, but your positive experience does not negate my very real one, where my assets are being affected very seriously and my complaints dismissed by the company.

Re: Fraudulent Company

LitlLdy — Fri, 27 Jan 2023 23:47:33 GMT

@Shelby4 wrote:
At least Koodoo has stores; my city has none with Public Mobile (and I'm in the GTA lol). The agent in the chat box, Leonardo, quite literally has called me stupid in the past. I have the chat box history - I show it to people and they cannot believe the customer service. I am on the phone at present with my bank creating a fraud report because they refuse to acknowledge that they have charged my account (though, they did admit it last two times it happened? Odd...). I was reading to the fraud lady the comments of the agent and she was shocked.

At one point, he asked how many GB I have on my plan. I don't know this; I looked at it once when I first got the plan but haven't really ever considered it beyond that (I have other, more important things to memorize than my GB lol). I also cannot access My Account at the moment - ongoing issues with that since I started, but that's a whole other post.
Anyways, his reply when I asked about this was:

"Honestly, you don't know how many GB you have?"

That's copy/pasted. I have had to quite literally ask them to remain professional, because they are so outrageous.

@Shelby4 , unfortunately I know which CS_Agent your talking about! Which is 1 of the Agents on my negative list & there’s a few of them! I can understand your frustration!

Re: Fraudulent Company

LitlLdy — Fri, 27 Jan 2023 23:59:50 GMT

@Shelby4 wrote:
You can move on and spend your time helping someone else, thank you. I am much too frustrated to listen to solutions. This was just a warning. They literally have told me they do not have a card on the account and insinuated I was stupid when I insisted they must.

I just filed a fraud charge to wash my hands of it because they are telling me my bank statements are incorrect.

@Shelby4 , I have to say that @darlicious doesn’t mean any harm. I understand your frustration though. If you don’t talk about it you’ll burst sort of speak & sharing your experiences helps others. There’s a few customers on here like @darlicious that actually know more than some of the CS_Agents & have helped more of us then the CS_Agents have. I wish we would have known the issues you’re having with your service when it all began. Some on here could have helped you before it got this far. 😥

edit: You may end up losing your phone # by going through all this. Your PM account may get locked after reporting fraud & if you’re doing chargeback to your card! I honestly don’t know how it works but there has been others on here that did that!

Re: Fraudulent Company

Shelby4 — Fri, 27 Jan 2023 23:58:23 GMT

Just replied to the chat agent that I had to file a fraud report (I don't want to do this because it's a pain and I was willing to work with PM under the assumption this was a glitch, but their rudeness and the sheer amount of times this has happened has caused me to take it to the next level- I can't keep being charged money every month like this); his reply when I advised I had filed a fraud report was: "GOOD!!!", full stop.

How is he still working here? That's awful customer service.