topic Re: No Service in Get Support

No Service

MWBW — Fri, 27 Jan 2023 23:23:35 GMT

I have a No Service message on my phone. I have tried many things to reconnect with no luck. Public Mobile is checked under Network Selection but not connecting.

Re: No Service

softech — Fri, 27 Jan 2023 23:25:35 GMT

@MWBW did you check if your service is Active? login to My Account using Incognito mode and check

if active, try to reboot the phone once

if still fails, try your. sim in another phone. If you don't have one around, try to reseat the sim card

Re: No Service

LoveNature — Fri, 27 Jan 2023 23:27:53 GMT

Hi @MWBW

turn off device take out SIM card and insert back.

Re: No Service

Handy1 — Fri, 27 Jan 2023 23:30:03 GMT

@MWBW check

Outage map in your area:

https://istheservicedowncanada.com/status/telus/map

Re: No Service

hTideGnow — Fri, 27 Jan 2023 23:32:48 GMT

hi @MWBW try to set your network to 3G only.

Try use another phone, it could be device problem

Try the phone in another place, could be network problem

Re: No Service

LoveNature — Fri, 27 Jan 2023 23:32:54 GMT

@MWBW

if you have device run android, go to message app and clear cache/ clear data/ reboot phone.

Re: No Service

hTideGnow — Fri, 27 Jan 2023 23:35:46 GMT

Hi @LoveNature it is "no service" message that OP got, and not "no message service", clear message app cache won't help

Re: No Service

LoveNature — Fri, 27 Jan 2023 23:44:44 GMT

Hi @hTideGnow

i think @MWBW has call and data service, but has issue with Text SMS,

Re: No Service

hTideGnow — Fri, 27 Jan 2023 23:49:32 GMT

Hi @LoveNature OP has trouble connecting, definitely will affect call and data services.

But can you help me to understand the technical details how "go to message app and clear cache/ clear data" help connecting??

Re: No Service

MWBW — Sat, 28 Jan 2023 00:13:56 GMT

Hi, thanks. I've tried all of these suggestions with no luck. My husband has service but for some reason I don't.

Re: No Service

Handy1 — Sat, 28 Jan 2023 00:24:12 GMT

@MWBW Did you just activate your plan or port number over ?

edit does you husbands SIM card work in your phone ?

Re: No Service

dust2dust — Sat, 28 Jan 2023 00:32:59 GMT

Maybe have a look at devicecheck.ca just to rule that out.

And yes try your sim in his phone and his sim in your phone.

@LoveNature- I'm also baffled how you divine that the customer is only having trouble with texting.

Re: No Service

MWBW — Sat, 28 Jan 2023 00:36:37 GMT

Yes it does.

Re: No Service

MWBW — Sat, 28 Jan 2023 00:37:50 GMT

And no, it isn't a new activation or port.

Re: No Service

softech — Sat, 28 Jan 2023 01:01:51 GMT

> My husband has service but for some reason I don't.

@MWBW your husband on PM too?

Perfect if so. Swap the 2 sim cards between the 2 phones and see if that works.

If your sim on your husband phone still does not work, and your husband sim on your phone works, that confirms it's your sim or account and not the device, then the next step would be to open ticket with PM support

Re: No Service

esjliv — Sat, 28 Jan 2023 00:50:22 GMT

@MWBW wrote:
Yes it does.

@MWBW So your SIM works in your husband's phone but not your phone.

You were having services working before this on your phone?

Is this a 'new to you phone' ? Did you check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/ as already suggested above?

Re: No Service

Handy1 — Sat, 28 Jan 2023 01:05:22 GMT

@MWBW So hubby SIM works in your phone ,now try you SIM in his phone to rule out if it’s your SIM or your phone

Re: No Service

MWBW — Sat, 28 Jan 2023 01:51:26 GMT

Thanks, I've submitted a ticket for PM support.