topic Re: I want to return my previously owned phone in Get Support

I want to return my previously owned phone

Brian77-CRANSON — Fri, 27 Jan 2023 22:27:11 GMT

I NEED THE PROCESS TO RETURN MY PREVIOUSLY OWNED PHONE I NEED THE RETURN ADDRESS AND THE PROCEDURE TO FOLLOW

Re: What has happened to the quality of PM customer support?

softech — Fri, 20 Jan 2023 21:26:13 GMT

@Luddite you are so right, some 0f those rejected posts do not make sense at all

Re: Missing thread: Reactivate an account

softech — Fri, 27 Jan 2023 22:02:24 GMT

hi @darlicious me had same issue , try to click on that post and didn't work. I thought community broke down.. again

Re: I want to return my previously owned phone

Handy1 — Fri, 27 Jan 2023 22:28:42 GMT

@Brian77-CRANSON You will need to contact support

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: I want to return my previously owned phone

pmbc — Fri, 27 Jan 2023 22:36:18 GMT

@Brian77-CRANSON refer to this article for the return process. Their return window is 30 days.

CPO Warranty, Returns & Repair (publicmobile.ca)

Re: I want to return my previously owned phone

LitlLdy — Fri, 27 Jan 2023 22:58:24 GMT

@Brian77-CRANSON wrote:
I NEED THE PROCESS TO RETURN MY PREVIOUSLY OWNED PHONE I NEED THE RETURN ADDRESS AND THE PROCEDURE TO FOLLOW

@Brian77-CRANSON , please send a supportive ticket per @Handy1 suggestion. A CS_Agent will then process a return & send you a return envelope through Canada Post which took 1 week for me to receive. I reset the phone back to factory settings & promptly put the phone back in the box with everything that came with it then put the box in the package, took it to the Post Office which they gave me a receipt for proof of return & tracking # back to Public Mobile. They received it back in a few days & within 4 weeks I received a refund back to my payment method.

edit: In the Support ticket you create to them include your full name, address, phone #, account #, pin #, phone order # that you want to return. That will make the process go faster & less messages back & forth. Just in case you don’t know, Please do not post any private info on here though due to this is a public forum & we are customers just like you. 😃

Please let us know if there’s anything we can do to help more.

Re: I want to return my previously owned phone

computergeek541 — Fri, 27 Jan 2023 22:48:38 GMT

Re: I want to return my previously owned phone

softech — Fri, 27 Jan 2023 22:48:38 GMT

@Brian77-CRANSON that is with 30 days?

you need to open ticket with PM support using Chatbot. aif it is within return period, they will arrange the return waybill.

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "CPO Phone", then click "Return or Exchange..", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there