topic Re: phone not detecting sim in Get Support

phone not detecting sim

nalie4 — Tue, 04 Jan 2022 19:58:31 GMT

hello, i recently activated my phone and was wondering why my phone isnt detecting my sim anymore

Re: phone not detecting sim

NDesai — Sat, 18 Nov 2017 21:46:24 GMT

Is your phone unlocked or locked to Telus/Koodo? If yes, try rebooting your phone or try turning air plane mode on/off.

Re: phone not detecting sim

CalvinW — Sat, 18 Nov 2017 23:09:41 GMT

If it still doesn’t work, maybe faulty SIM?

Re: phone not detecting sim

will13am — Sun, 19 Nov 2017 00:33:15 GMT

@nalie4, please clarify exactly the behaviour. If the phone is not detecting the SIM card, it will display no SIM card even when there is one in the SIM slot. Is that happening? Alternatively, if the SIM card was not activated properly, then it shows no network connection. Could this be the problem?

Re: phone not detecting sim

nalie4 — Sun, 19 Nov 2017 06:35:30 GMT

It's in the phone but my phone is stating that there is no sim card

Re: phone not detecting sim

Audit13 — Mon, 20 Nov 2017 00:06:03 GMT

Put another sim card in the phone, active or not, and see if the phone detects the sim. If it does, the public sim could be defective. If it doesn't, the phone sim reader may be defective.

Does the public sim work in another phone?

Re: phone not detecting sim

Luddite — Mon, 20 Nov 2017 02:19:17 GMT

@nalie4 I believe phone messages for unlocked phones with a SIM installed are:

Flip phone: No Network

iPhone: No Service

Android: Emergency Calls or Unregistered SIM

It does suggest you need a replacement SIM or you have a locked phone. Where did you get it? What is make/model?

Re: phone not detecting sim

nalie4 — Mon, 20 Nov 2017 21:37:05 GMT

It's a virgin mobile lte sm-g386w, my old sim card works fine and the issue came up after I tried activating my phone on public mobiles website.

Re: phone not detecting sim

Luddite — Tue, 21 Nov 2017 02:06:52 GMT

@nalie4 Based on https://willmyphonework.net your phone should work on PM; everywhere on 3G, but only some locations for LTE.

Unless you paid Virgin to unlock the phone it is still locked to them. It cannot be used on PM until it is unlocked. The best test would be to try the PM SIM in a friend's phone you know for sure is unlocked.

Re: phone not detecting sim

nalie4 — Tue, 21 Nov 2017 05:24:41 GMT

it's unlocked I unlocked it with the code virign provided me

Re: phone not detecting sim

Audit13 — Mon, 27 Nov 2017 18:47:06 GMT

Which phone do you have?

Were you able to try another sim in the phone?

Re: phone not detecting sim

acmethod — Fri, 08 Dec 2017 15:06:30 GMT

Any chance you got something on the contacts of the sim when swapping it?

Something you could try would be

Turn off the device and remove the SIM card
Blow away or use a dry soft cloth to remove any dust/dirt/lint inside the battery compartment and around the SIM card slot. ...
Gently wipe the gold SIM card contacts with a soft cloth to remove any dust or oils.

Re: phone not detecting sim

nalie4 — Sun, 10 Dec 2017 19:01:13 GMT

it works on my friends phone perfectly fine but my phone refuses to detect it

Re: phone not detecting sim

Luddite — Sun, 10 Dec 2017 20:03:25 GMT

@nalie4 wrote:
it works on my friends phone perfectly fine but my phone refuses to detect it

@nalie4 I'm afraid that means you must get a new phone, or it is not actually unlocked.

The last thing to try would be a factory reset; just be sure to backup all your data first. http://www.hardreset.info/devices/samsung/samsung-g386w-galaxy-core-lte/

If this is the situation: phone works with Virgin/Bell SIM but not with activate PM SIM. Then, the unlock has failed.

Re: phone not detecting sim

acmethod — Mon, 11 Dec 2017 00:12:06 GMT

Same model phone as your friends?

What phone do you have?