topic Re: Billing in Get Support

Billing

KCP — Fri, 27 Jan 2023 21:03:26 GMT

Got double charged this month 11.30 on dec 14 2022 and Jan 12 2023

Re: Billing

esjliv — Fri, 27 Jan 2023 21:04:36 GMT

@KCP - plans are 30 days here not monthly. So, that would be why.

Re: Billing

Handy1 — Fri, 27 Jan 2023 21:06:02 GMT

@KCP Check self serve first and see if you have a credit in payment tab

edit @esjliv makes sense to me

Re: Billing

hTideGnow — Fri, 27 Jan 2023 21:05:31 GMT

hi @KCP

did you got double charges on BOTH dec 14 2022 and Jan 12 2023?

you activated in Oct or Nov?

Re: Billing

dust2dust — Fri, 27 Jan 2023 21:05:34 GMT

This month?? The 12th seems a little odd though. It should have been the 13th if the prior 14th is correct.

So what's the deal?

Re: Billing

KCP — Fri, 27 Jan 2023 21:06:48 GMT

No been with long time 2 yr My account on auto pay so every month I get charged 11.30 this one came at 22.60 so I would like to know what is going on

Re: Billing

darlicious — Fri, 27 Jan 2023 21:07:08 GMT

@KCP

Can you show us a screenshot of your payment history for the past 90 days? That will help us figure out what's going on?

Re: Billing

esjliv — Fri, 27 Jan 2023 21:11:18 GMT

@dust2dust wrote:
This month?? The 12th seems a little odd though. It should have been the 13th if the prior 14th is correct.
So what's the deal?

Yeah, @dust2dust , that is 29 days. Funny when I put those days in the calcular I use I actually entered jan. 13 as the end date=30. But it should have been 12.

@KCP are you looking at the credit card statement where is shows Transaction Date in one column and Posting Date on another maybe?

Example from mine:

Re: Billing

darlicious — Fri, 27 Jan 2023 21:12:12 GMT

Or it could just be a typo?

Re: Billing

KCP — Fri, 27 Jan 2023 21:14:01 GMT

If this pic helps

Re: Billing

KCP — Fri, 27 Jan 2023 21:21:42 GMT

Re: Billing

KCP — Fri, 27 Jan 2023 21:22:27 GMT

Re: Billing

KCP — Fri, 27 Jan 2023 21:24:06 GMT

So it’s normal or an mistake

Re: Billing

dust2dust — Fri, 27 Jan 2023 21:34:21 GMT

Normal. I see no problem here.

Adding - sorry...other than the peculiar datestamp of the 12th on your credit card.

Re: Billing

KCP — Fri, 27 Jan 2023 21:37:30 GMT

So why is it charge twice

Re: Billing

dust2dust — Fri, 27 Jan 2023 21:41:24 GMT

Where are you seeing twice? I see Nov 14 autopay took $10. Dec 14 took $10, Jan 13 took $10.

The only odd thing I see is the Jan 12 datestamp on your credit card. But I don't think I'd worry about it.

Re: Billing

hTideGnow — Fri, 27 Jan 2023 21:43:08 GMT

hi @KCP you didn't got charged twice, they broke the $15 charges in 2 lines, $10 and $5. PM does this to everyone, break the monthly charge into 2 lines

Re: Billing

KCP — Fri, 27 Jan 2023 21:43:38 GMT

Like every month I pay 11.30 this card get charged now it’s 22.60 that all I’m seeing .

Re: Billing

hTideGnow — Fri, 27 Jan 2023 21:46:04 GMT

hi @KCP according to your payment history, it is correctly charged,

But if credit card showing $22.6, then please open ticket with Support and provide them screenshot of your credit card transactions

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

hTideGnow — Fri, 27 Jan 2023 21:48:12 GMT

hi @KCP

I checked your CC screenshot, it is $22.60, but that was 2 payments , one for Dec one for Janz so, what is the problem?? CC screenshot you posted look correct too