topic Re: Just submitted a support ticket, but nothing shows up in my "sent" messages in Get Support

Just submitted a support ticket, but nothing shows up in my "sent" messages

42189 — Sat, 28 Jan 2023 10:47:15 GMT

I just submitted a support ticket. The confirmation dialogue said I could view a copy in my sent messages area, but when I click the link, there's nothing there. Should I be worried that it didn't send? I do have a support ticket number, so in theory it did?

Re: Just submitted a support ticket, but nothing shows up in my "sent" messages

Handy1 — Fri, 27 Jan 2023 20:56:02 GMT

@42189 You likely won’t see anything until you get a first response from agent , just keep and eye on the envelope top of page to the right for reply

Re: Just submitted a support ticket, but nothing shows up in my "sent" messages

pmbc — Fri, 27 Jan 2023 20:57:21 GMT

@42189 Did you submit this as a private message or through the chatbot? If sent to CS_Agent via private message you should see it in sent items. I don't think you'll see that if ticket is created via the chatbot.

Re: Just submitted a support ticket, but nothing shows up in my "sent" messages

esjliv — Fri, 27 Jan 2023 20:59:23 GMT

@42189 - if you successfully submitted the ticket it goes to your INBOX under the SENT folders. So ~~hover~~ (edit, don't hover, actually click the down arrow on the right to show SENT messages) ~~over~~ INBOX and you have the option to look at SENT messages.

Are you saying you don't see it there? Cause it should be.

Re: Just submitted a support ticket, but nothing shows up in my "sent" messages

darlicious — Fri, 27 Jan 2023 21:11:05 GMT

@42189

If you cannot see the ticket reference number message in your sent (outbox) then send a follow up private message with the reference # in the subject line and a description of your issue.

Re: Just submitted a support ticket, but nothing shows up in my "sent" messages

42189 — Fri, 27 Jan 2023 21:12:27 GMT

When I posted this, it was not there, but it's showing up now. Thanks for your help.