topic Re: Auto pay issue in Get Support

Auto pay issue

ashleyskye — Fri, 27 Jan 2023 13:08:04 GMT

I am supposed to be on auto pay but not only am I getting texts saying I don't have enough funds in my account, the buttons are not working to see if my auto pay is still active

Re: Auto pay issue

esjliv — Fri, 27 Jan 2023 13:14:32 GMT

@ashleyskye - if you are still having working services on your phone and and you are on autopay you could probably ignore that message.

What buttons are you referring to that are not working??

Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

Re: Auto pay issue

softech — Fri, 27 Jan 2023 13:15:30 GMT

@ashleyskye

And you currently have no PM service?

Login to My Account using Incognito mode and check if the account status is Suspended. If it is suspended, then likely Pre-authorized payment failed. Yes, Pre-authorized payments could fail, could be a credit card problem but more likely a PM system problem.

No worry, just make a manual payment to resume service. When you are at My Account , click Reactivate my plan and follow the steps to finish the payment

Re: Auto pay issue

Handy1 — Fri, 27 Jan 2023 13:39:31 GMT

@ashleyskye

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Auto pay issue

Yummy — Fri, 27 Jan 2023 15:08:41 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Auto pay issue

Tsawwassen — Fri, 27 Jan 2023 15:47:47 GMT

Just wait and see if it auto pays when the time comes. Each and every month I also get these messages but I just ignore them.