topic Re: How will I cancel my service? in Get Support

How will I cancel my service?

jjoyonty9 — Thu, 26 Jan 2023 23:25:37 GMT

How will I cancel my service?

Re: How will I cancel my service?

Handy1 — Thu, 26 Jan 2023 23:27:15 GMT

@jjoyonty9 Log into self serve an disable auto pay or port your number out and it will automatically close account

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: How will I cancel my service?

Anonymous — Thu, 26 Jan 2023 23:27:19 GMT

@jjoyonty9- Just remove your credit card information from your account, and the account will go into suspension on your next renewal date. 90 days after that, your account is closed and your number is lost forever. 🙂

Re: How will I cancel my service?

softech — Thu, 26 Jan 2023 23:28:25 GMT

@jjoyonty9

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

Re: How will I cancel my service?

LoveNature — Thu, 26 Jan 2023 23:28:28 GMT

Hi @jjoyonty9

after 90 days your account will deleted,

Re: How will I cancel my service?

HALIMACS — Thu, 26 Jan 2023 23:29:52 GMT

@jjoyonty9

that entirely depends whether it’s your preference to terminate all mobile services or move your current public mobile phone number to another mobile service provider.

if the first, just remove the associated payment card, and the account will go into suspended status, and eventually terminate.

If it’s the latter, when you port your number to a new provider and respond, yes to enable the port to occur, it will finalize your public mobile account.

Re: How will I cancel my service?

jjoyonty9 — Thu, 26 Jan 2023 23:32:16 GMT

Thank you all for your quick response.

Re: How will I cancel my service?

Handy1 — Thu, 26 Jan 2023 23:33:18 GMT

@jjoyonty9 Your welcome we are here to help , have a great day

Re: How will I cancel my service?

computergeek541 — Fri, 27 Jan 2023 00:05:31 GMT

Re: How will I cancel my service?

hairbag1 — Fri, 27 Jan 2023 00:07:33 GMT

@Anonymous

is it still possible to remove your credit card info from the accounts ?

Looks like I can add new card...but I can't seem to find where to remove all my cc info.

Re: How will I cancel my service?

computergeek541 — Fri, 27 Jan 2023 00:07:45 GMT

@hairbag1 wrote:
@Anonymous
is it still possible to remove your credit card info from the accounts ?
Looks like I can add new card...but I can seem to find where to remove all my cc info.

Only a CSA can remove a card.

Re: How will I cancel my service?

Anonymous — Sat, 28 Jan 2023 00:35:29 GMT

@hairbag1- I believe you are correct. There doesn't seem to be a way to actually remove the card. You can only edit or disable. 😞