topic Re: sumbit a ticket in Get Support

sumbit a ticket

chungtin2002 — Sun, 05 Feb 2023 20:45:15 GMT

reactivate phone number

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:09:35 GMT

@chungtin2002 If you can log into self serve make payment and reactivate or you can 611 if you know account pin or with voucher 611 no pin needed but to submit ticket here’s the link

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:12:11 GMT

reactivate phone number

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:12:43 GMT

@chungtin2002 Go back to your prior post

Re: sumbit a ticket

Meow — Thu, 26 Jan 2023 22:20:15 GMT

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: sumbit a ticket

hTideGnow — Thu, 26 Jan 2023 22:30:02 GMT

Hi @chungtin2002 you might not need to contact agent to reactivate number. How long the number been suspended or when you last paid?

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:31:27 GMT

@hTideGnow This thread should be merged with op last one hopefully one of the oracles watching and can do this

Re: sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:34:17 GMT

maybe 2 month

Re: sumbit a ticket

hTideGnow — Thu, 26 Jan 2023 22:34:39 GMT

Hi @chungtin2002 magic, it is now merged

But still, hope OP gives us more info

Re: sumbit a ticket

hTideGnow — Fri, 17 Feb 2023 13:24:41 GMT

Hi @chungtin2002 did you try login My Account and does it work?

all 1.855.4PUBLIC , enter your phone number and check if it cam locate your account

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:36:23 GMT

@hTideGnow it is magic like walking on water

Re: sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:41:32 GMT

I can not login in.

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:42:27 GMT

@chungtin2002 Clear web browser and try again incognito private mode there are cache issues or even another device or lap top

Re: sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:44:53 GMT

doesn't work

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:46:21 GMT

@chungtin2002 Dose you device have stored credentials if so let device log you in and don’t hit login in

Re: sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:47:13 GMT

the device is no service right now

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:48:28 GMT

@chungtin2002 Scroll down to bottom page instructions there to make payment and reactivate phone

Re: sumbit a ticket

Handy1 — Thu, 26 Jan 2023 22:54:02 GMT

@chungtin2002 Do you remember you PIN number to the account ? If so dial *611 if not you can get voucher and *611 and no pin needed

edit has it been more then 90 days since you had service ? If so the account and number are closed

Re: sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:55:21 GMT

can't log in my account

Re: sumbit a ticket

chungtin2002 — Thu, 26 Jan 2023 22:57:18 GMT

can't dial 611