topic Re: ADD MONEY TO ACCOUNT in Get Support

ADD MONEY TO ACCOUNT

FIRECOBRA — Thu, 26 Jan 2023 19:03:32 GMT

Re: ADD MONEY TO ACCOUNT

Handy1 — Thu, 26 Jan 2023 19:04:46 GMT

@FIRECOBRA If your account is suspended and you know the PIN number you can 611 also if you get. A voucher you can 611 no pin needed

Re: ADD MONEY TO ACCOUNT

hairbag1 — Thu, 26 Jan 2023 19:06:09 GMT

@FIRECOBRA

dial 611 to add $$ to your account using your credit card. You will need your 4 digit PM pin number.

Re: ADD MONEY TO ACCOUNT

FIRECOBRA — Thu, 26 Jan 2023 19:06:15 GMT

NEED TO CHANGE BANK IFO...

Re: ADD MONEY TO ACCOUNT

BKNS27 — Thu, 26 Jan 2023 19:07:45 GMT

@FIRECOBRA

You can purchase a voucher from these locations or purchase an e-voucher from recharge.ca:

Then dial 611 to enter the voucher number.

Re: ADD MONEY TO ACCOUNT

HALIMACS — Thu, 26 Jan 2023 19:10:35 GMT

@FIRECOBRA

In order to do this, it’s best to login from a desktop or laptop device.

Then go under the payment tab and then manage your card. Make sure you are putting in a US or Canadian issued credit card or Visa/MasterCard debit.

https://www.publicmobile.ca/en/on/get-help/articles/register-your-payment-card

Re: ADD MONEY TO ACCOUNT

Handy1 — Thu, 26 Jan 2023 19:08:35 GMT

@FIRECOBRA

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: ADD MONEY TO ACCOUNT

Meow — Thu, 26 Jan 2023 19:08:41 GMT

Re: ADD MONEY TO ACCOUNT

esjliv — Thu, 26 Jan 2023 19:09:01 GMT

@FIRECOBRA wrote:
NEED TO CHANGE BANK IFO...

@FIRECOBRA - have you created a My Account before? If not, you can request to do that here through a ticket to: Create, forgot or change My Account email or password link

Or, if you are already on My Account what is the issue you are having? If too many failed attempts there could be a temporary lock on your account.

Wait an hour to try again.

When you do try another browser or device, or open a tab in incognito mode to access My Account.

Re: ADD MONEY TO ACCOUNT

softech — Thu, 26 Jan 2023 19:09:13 GMT

@FIRECOBRA was there any error?

or was it just a How to question?

give us more information and we can help

Re: ADD MONEY TO ACCOUNT

mikez771 — Thu, 26 Jan 2023 20:39:18 GMT

@FIRECOBRA If you have to update your credit/debit card information:

Overall the answer to change bank/card info is to navigate to the screen that user @Meow posted a picture of 7 comments above this. This is the address: https://selfserve.publicmobile.ca/en/account/overview

Alternatively, to get there on the computer you can:

1. Go to main site https://publicmobile.ca

2. Login on the top right.
3. Go to 'My Account' from your profile dropdown menu on the top right.
4.Click the 'Payments' tab click the button 'Manage Payment Method'.
5. From that page you can click 'Update Card Information' . This is also where you can enable 'Pre-Authorized Payments' to have the funds automatically charged to your card - note I am using the word 'card' where you may call it 'Banking Information', as your debit card would be tied directly to your bank.
6. Change details about your card, or add an entirely new one.

Hope that answers your question!

Re: ADD MONEY TO ACCOUNT

Tsawwassen — Thu, 26 Jan 2023 20:54:50 GMT

Go to my account and then click payments - be patient and read ---it's all self explanatory.