topic number transfer in Get Support

number transfer

ranwal — Thu, 26 Jan 2023 19:38:36 GMT

I need a new request to transfer my number,because the 90 minutes ran out

Re: number transfer

esjliv — Thu, 26 Jan 2023 19:40:36 GMT

@ranwal to port over to public mobile...and if you missed the SMS text:

Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: number transfer

HALIMACS — Thu, 26 Jan 2023 19:48:12 GMT

Or, if you are porting your number out of public mobile, make sure the public mobile account is still active and ask your new provider to have them resend the port authorization text

Re: number transfer

hTideGnow — Thu, 26 Jan 2023 19:52:13 GMT

Hi @ranwal transfer in or out?

if porting in there is a number to call to talk to porting support live and they can help

check your community inbox, will send you the phone number

If porting out, then you will have to call the new provider and ask them

Re: number transfer

Tsawwassen — Thu, 26 Jan 2023 20:56:16 GMT

Click on add ons and buy minutes.

Re: number transfer

esjliv — Thu, 26 Jan 2023 20:58:19 GMT

@Tsawwassen wrote:
Click on add ons and buy minutes.

Hi @Tsawwassen , I believe the OP is referring to the 90 minutes that is given to respond to the SMS transfer text when porting from one provider to another. Not, that they ran out of minutes in their plan. 🙂

Re: number transfer

BKNS27 — Thu, 26 Jan 2023 23:34:04 GMT

@ranwal

You must go to the carrier you are porting into to restart the porting process. Remember to leave your old SIM in your phone to confirm you are porting out with YES.

Your old SIM should still work until the porting is completed.