topic Re: What will happen switching my plan over? in Get Support

What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:20:22 GMT

Hello,

I currently have an older plan, a $35/month for 3gb 3g that I pay $32 a month due to $1 loyalty and $2 autopay. I also have a 2GB never expire add on so the end result is I pay $32/month for 5gb 3g speeds.

As of now there are $35/month for 3gb 4g speeds which is the same plan but faster data. What will I lose if I switch over? Autopay loyalty doesn't exist anymore (is this new point system the same $2/month discount?) and will I lose my 2gb non expiring add on? I am hoping making the switch would mean $32/month for 5gb of data (3gb at 4g and 2gb at 3g) instead of my current $32/month for 5gb 3g speeds

Edit: I understand now the points will be the same, I am looking for confirmation if my 2gb reoccurring bonus from activation will stay or not

Edit 2: my 2gb non recurring bonus falls under "promotional" and not add ons

Re: What will happen switching my plan over?

Handy1 — Thu, 26 Jan 2023 19:02:43 GMT

@bkenney You will not lose your rewards for changing plans there tied to your account not your plan so go ahead and pick a plan that suits you best

Re: What will happen switching my plan over?

BKNS27 — Thu, 26 Jan 2023 19:05:02 GMT

@bkenney

Everything will remain same when your switch your plan over to 3G or 4G. Your $3 rewards with switch over to the new plan.

Re: What will happen switching my plan over?

softech — Thu, 26 Jan 2023 19:04:54 GMT

@bkenney

Be careful!!. you said you hope to get 5gb of data (3gb at 4g and 2gb at 3g) , so Is your 2GB a recurring bonus from activation? if it was, then that 2GB bonus will be gone after the plan change

If your 2GB is a one time bonus, (not recurring) , then you won't loss it.

Re: What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:06:37 GMT

It is a reoccurring bonus from my activation. I do not want to lose it!

Re: What will happen switching my plan over?

Dunkman — Thu, 26 Jan 2023 19:06:37 GMT

@bkenney

You will not loss your rewards (ie. $2 autopay, $1 loyalty). However, you will likely lose your 2GB data bonus add on (permanent). The conditions of that promotion is as long as you keep the same plan, you will keep that monthly 2GB add on. However, if you switch plans, you will lose that monthly bonus add on.

FYI, there is a $40/month promo plan for 15 GB of LTE data per month. Not sure if that interests you.

Re: What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:07:36 GMT

That includes my 2gb reoccurring add on from activation?

Re: What will happen switching my plan over?

softech — Thu, 26 Jan 2023 19:08:16 GMT

@bkenney wrote:
It is a reoccurring bonus from my activation. I do not want to lose it!

HI @bkenney sorry, then you shouldn't change the plan 😞

Re: What will happen switching my plan over?

BKNS27 — Thu, 26 Jan 2023 19:08:59 GMT

@bkenney

Yes it will reoccurring to your account.

Re: What will happen switching my plan over?

Meow — Thu, 26 Jan 2023 19:09:57 GMT

If you change plan all rewards and add-ons stay on your account as rewards are tied up with your account not plan.

Re: What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:13:52 GMT

A bit unfortunate, but I'm sure eventually the $35/month 4g plan will increase in data maybe 5gb within the next 5 years

Re: What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:14:53 GMT

Well this seems confusing from my end. 50% are saying my reoccurring bonus will disappear and 50% of responses say it will not. I am not sure who to believe now.

Re: What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:15:45 GMT

Appreciate the response, but is there anywhere to confirm this? 50% say it is fine and 50% say it is not

Re: What will happen switching my plan over?

bkenney — Thu, 26 Jan 2023 19:21:26 GMT

I double checked and it falls under promotion not add ons. So I believe you are correct.

Re: What will happen switching my plan over?

softech — Thu, 26 Jan 2023 19:23:40 GMT

@bkenney yes, it is found under Promotions, so, it will be gone after you change plan.

So, you need to stay with the current plan

Re: What will happen switching my plan over?

dust2dust — Thu, 26 Jan 2023 19:24:52 GMT

It sounds like you got this promo:

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-of-monthly-bonus-data-for-free-Jan-14-17/td-p/772615

The standard boilerplate wording has always been that if you change the plan you lose the recurring data. iirc reports here have said that that is true. (Sometimes the company says one thing but in reality it's another.)

Re: What will happen switching my plan over?

pmbc — Thu, 26 Jan 2023 19:37:45 GMT

@bkenney You will lose the 2GB bonus and will keep your rewards unless you upgrade to the new points rewards plan. I had this same (3GB+2GB unlimited, 3G speed for $35) plan which I just changed in Dec.

Re: What will happen switching my plan over?

dabr — Thu, 26 Jan 2023 19:42:57 GMT

@pmbc Did you upgrade or downgrade the plan from $35? I'm wondering if it makes a difference as at one time upgrading didn't lose any bonus data but it's become a lot murkier over the last couple of years, especially since senior staff from PM have refused to clarify one or other.

Re: What will happen switching my plan over?

dust2dust — Thu, 26 Jan 2023 19:46:27 GMT

@dabr- iirc the community manager had confirmed that changing from 3G speed to 4G speed will lose the promo even though the dollar value went up. iirc changing inside of each speed staying above the price threshold should be safe. Should be. Famous last words.

Re: What will happen switching my plan over?

pmbc — Thu, 26 Jan 2023 19:46:29 GMT

@dabr Cost wise it was lateral, for me it was an upgrade. 🙂 I moved from the $35 3GB+2GB, 3G speed to $35 20GB, 4G speed for 15 months. I don't know whether PM considers this upgrade/downgrade/lateral. 🙂