topic Re: My data is not working located in ontario in Get Support

My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 18:44:39 GMT

Re: My data is not working located in ontario

Handy1 — Thu, 26 Jan 2023 18:45:49 GMT

@Chrisveitch6969 First is your cellular data on and do you have any left ?

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: My data is not working located in ontario

HALIMACS — Thu, 26 Jan 2023 18:46:36 GMT

@Chrisveitch6969

Did it just stopped working? Check the Telus service outage maps for any outages in your area. You should also log into your self serve account to see if you have reached your data allotment.

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 18:46:07 GMT

It's just flashing in and out lte on my cell phone

Re: My data is not working located in ontario

Handy1 — Thu, 26 Jan 2023 18:47:27 GMT

@Chrisveitch6969 Adding to what @HALIMACS mentioned

Outage map in your area:

https://istheservicedowncanada.com/status/telus/map

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 18:47:38 GMT

My plan just renewed

Re: My data is not working located in ontario

HALIMACS — Thu, 26 Jan 2023 18:48:29 GMT

Try rebooting your device, and resetting network connections.

That’s under your cellular settings.

You can also try manually switching to the 3G network under your network connections. To do this switch off automatic network, and select the 3G option if there is one.

Re: My data is not working located in ontario

softech — Thu, 26 Jan 2023 18:54:13 GMT

@Chrisveitch6969

did you just join PM? was data ever work in your location and just stopped working? or it never work?

which city is that?

do you have any neighbour using Telus/Koodo/Bell/Virgin/Lucky 's service and experiencing the same thing?

what brand and model is your phone

you can check to see if there are some close Bell/Telus network towers around your area

https://www.ertyu.org/steven_nikkel/cancellsites.html

You can also try to change your Preferred network to 3G Only and see if it works better

Re: My data is not working located in ontario

Handy1 — Thu, 26 Jan 2023 18:54:19 GMT

@Chrisveitch6969 You mentioned your plan just renewed do you have any service can you call or text check self serve and see if account is active or suspended sometimes auto pays fails and you might need to make manual payment and reactivate

Re: My data is not working located in ontario

esjliv — Thu, 26 Jan 2023 18:55:12 GMT

@Chrisveitch6969 if today is your renewal date and you had no data left from your last cycle, give it a few more hours for your plan to complete its renewal process.

In the meantime, occasionally toggle into and out of airplane mode until you connect to the network.

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 18:58:36 GMT

I have been using it all day. It went out earlier then came back. Now it's just flashing LTE off and on where it supposed to be just there. So I'll give it some time

Re: My data is not working located in ontario

softech — Thu, 26 Jan 2023 19:00:39 GMT

@Chrisveitch6969 wrote:
I have been using it all day. It went out earlier then came back. Now it's just flashing LTE off and on where it supposed to be just there. So I'll give it some time

@Chrisveitch6969 It could be a network issue. You can change your Preferred network to 3G and it could work.

If it works, leave it there for a day or two before changing the Preferred network back to 4G/LTE or Automatic

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 19:08:41 GMT

I just put the sim into another device and it's doing the flashing lte so not sure because I can call but no data

Re: My data is not working located in ontario

softech — Thu, 26 Jan 2023 19:10:28 GMT

@Chrisveitch6969 wrote:
I just put the sim into another device and it's doing the flashing lte so not sure because I can call but no data

@Chrisveitch6969 Yes, look like it is LTE network problem

since voice is working, if you change your Preferred network to 3G Only, your data should work. Please try

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 19:15:53 GMT

Not working I'll just wait an hour or so and try again

Re: My data is not working located in ontario

Handy1 — Thu, 26 Jan 2023 19:18:27 GMT

@Chrisveitch6969 Didn’t you guys just get hit with winter storm last night / earlier today ? If so I’m thinking it’s weather related issue

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 19:23:59 GMT

Yes we did. I experienced 20 min outage earlier on my data today but came back and its out again so I'll give it some time hopefully it work it self out.

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 19:55:54 GMT

It has worked it self out thanks for the help have a good day.

Re: My data is not working located in ontario

HALIMACS — Thu, 26 Jan 2023 19:59:26 GMT

That is excellent – maybe ask what fixed it @Chrisveitch6969 ?

Re: My data is not working located in ontario

Chrisveitch6969 — Thu, 26 Jan 2023 20:07:07 GMT

Not a clue lol technology